What are the responsibilities and job description for the Front Office Lead position at Choice Healthcare Services?
Overview
Front Office Lead
Summary:The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.
At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.
What we provide to you as a CHOICE teammate:
- Care for your wellbeing and work-life balance
- Professional and personal growth
- Experienced leadership support
- Fun and supportive team dynamic with events and celebrations
- Comprehensive benefit package
Responsibilities
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- Collect and process payments
- When we receive authorizations back in the mail imports and calls parents
- Schedules treatment appointments and recall appointments
- Confirms treatment appointments
- Takes calls throughout the day
- Process No Show Reports
- Schedules patients from ASAP List
- Checks patients in and out
- Verifies info on file
- Verifies eligibility with insurance
- Calls patients when past 10 mins
- Confirms observation appointments
- Schedules observation appointments
- Works on daily sign in sheet
- Scans in NPP, and enters it in the system
- Regular, predictable attendance is required
- Ability to get along and work effectively with others
Qualifications
Education and/or Experience:
- High school diploma or equivalent
- 6 months of healthcare/dental front office experience is preferred