Passenger Services Agent

Job Description: Passenger Services Agent

Reports To: Passenger Services Supervisor

Summary

The Passenger Service Agent provides all passenger/customer services as

contracted by the airline customer, which may include reservations,

ticketing, load control, baggage processing, ticket counter/gate check-in,

receiving/greeting arriving/departing passengers, handling of VIPs, provide

special passenger assistance, handle customer complaints and other duties

as assigned.

Core Competencies

Able to work efficiently as a part of a team as well as independently.

Attention to detail in all areas of work.

Effective communication skills with individuals at all levels of the organization

Job Duties

• Greet and process passengers for outbound flights at the check-in counter and gate.
• Actively participates in the Safety Management System (SMS)
• Inspect and verify passenger documentation.
• Checks passenger baggage and places bag tags on them at the ticket
  
  

counter for appropriate destination

• Coordinates ticket counter activities with those on the ramp regarding
  
  

baggage handling to assure that all bags are processed as designated.

• Oversees customer complaints regarding ticketing and baggage handling
  
  

when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled

flights, or delayed flights)

• Makes announcements regarding flight activity at gate or over airports
  
  

general PA system.

• Answers passenger inquiries regarding flight schedules, fares, space
  
  

availability for a particular flight and other questions that may arise.

• Assist passengers as needed through arrival and check in processes
  
  

including support for passengers with special needs such as

unaccompanied minors (UM), VIP passengers and passengers needing

wheelchair assistance.

• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate
  
  

checked bags (cleared through security) are made available for loading

upon departure and delivery to passengers upon arrival.

• Always maintain the level of service expectations for the passenger and
  
  

the airline customer.

• Comply with all company, local, state, federal, and carrier SOP and
  
  

security requirements.

• Participate in training to comprehend, implement, and maintain all quality
  
  

objectives as stated in our Quality Management System to ensure delivery

of desired levels of operational safety and security.

• All employees are responsible for ensuring quality control in their own
  
  

activities.

• Cooperate fully with Inspectors to achieve quality inspection
  
  

commitments.

• Performs other duties as requested.
  
  

Requirements

Must be 18 years of age.

High School diploma.

Enthusiastic about Customer Service

Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.

Ability to work nights, weekends, holidays, and varying schedules.

Proficient Computer Skills

Must be able to stand, lift, bend for an extended period.

Must successfully complete airline specific training programs and recertification

The ability to read, write and fluently speak and understand the English language.

Apply online: https://1.adp.com/gVdADV9MSSS