Ramp Supervisor

Job Description: Ramp Supervisor 

Summary

Supervisors assist in communicating policies and procedures within their operation. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is strongly promoted.

 Supervisors must report to work on a regular and timely basis, report directly to the manager.

• Performs all functions of ramp agent, as needed.
• Actively participates in the Safety Management System (SMS)
• Ensure employees follow uniform, appearance, and personnel protective equipment policies (PPE, uniform cleanliness, and jewelry).
• Works in conjunction with ramp team and remains within the footprint of each assigned flight to oversee the safe and timely operation.

Core Competencies

• Safety and Compliance
• Quality Control
• Extensive knowledge of ramp operations 
• Leadership and Management skills
• Customer Service – Collaborative skills between 
• Attention to detail.

Job Duties 

• Verify training and skill level of the team Identify and correct hazards.
• Directly observe frontline workers
• Correct unsafe or unwanted behavior.
• Direct and instruct frontline workers.
• Respond to worker questions and concerns.
• Ensure the health and safety of all personnel. 
• Know the work process, the hazards involved and effective control measures for the hazards.
• Ensure personnel are made aware of all hazards.
• Ensure personnel are made aware of all hazards known or reasonably foreseeable.
• Provide/verify workers’ training before undertaking new tasks.
• Verify that workers’ performance meets expectations for safety.
• Actively seek out emerging hazards
• Correct improper work activities and conditions.
• Positively reinforce safe/proper work performance
• Coordination and oversight of aircraft turnaround activities
• Ensure all operational procedures are followed.
• Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements.
• Responsible for the safety and security of all employees
• Ensure documentation is clear, appropriate, and frequent enough to show a systematic approach.
• Delegate daily flight responsibilities among ramp team members and assign all team members.
• Conduct briefings on pre- arrival/departure for each flight; ensure ramp set up and preparation is performed, and obstacle clearance zones are clear; perform walk around inspection for each flight after arrival and before departure.
• Perform other duties as assigned.

Requirements

• Worked as a Ramp Agent for at least three (3) months.
• Be at least 18 years of age.
• Possess a valid driver’s license.
• Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
• Ability to work nights, weekends, holidays, and varying schedules, and on call – as required.
• Must successfully complete airline specific training programs and recertification
• Willing to participate in formal leadership and job specific (i.e., Train the Trainer)