Manager on Duty

Job Description: Manager on Duty

Summary

The Manager on Duty is responsible for planning and executing the strategic and operational plan for his/her daily operation. The position will focus on safety, developing our people, and delivering a consistent experience. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted. Responsible for the safe and efficient operations in their designated station. The Manager on Duty is required to ensure that employees are professionally trained for the positions they are assigned to; compliance with company policies and standard operating procedures are followed. Continuous awareness of the team’s performance, service delivery, key-performance indicators and ensure to the ensure the safety of their workplace. 

Core Competencies:

• Technical Competence & Knowledge
• Leadership & People Management  
• Analytical 
• Communication skills
• Organizational skills

Job Duties 

• Ensure high levels of customer satisfaction.
• Proactively communicate any irregularities plan to the customers.
• Ensure that any issues are addressed promptly and effectively to resolve any concerns.
• Actively participates in the Safety Management System (SMS)
• Have a complete understanding of all contract details by carrier to ensure we are fulfilling our contracted services. 
• Hold staff accountable for meeting or exceeding all safety, financial, and operational key performance indicators (KPI).
• Assess and develop team members to maximize potential (succession planning)
• Coordinate and facilitate the team efforts to maximize our operational performance. 
• Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements.
• Be an ambassador of the Company.
• Responsible for the safety and security of all employees
• Actively participate, as directed by the General Manager, in airport, customer and internal meetings,  
• Manage employee relations, including conflict resolution and foster a positive work environment.
• Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary.
• Ensure staff have access to the Quality Management System information enabling them to comply with company policies, processes, and procedures.
• Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System.
• Cooperate fully with Inspectors to achieve quality inspection commitment.  

Qualifications

• 2 - 5 years related experience and/or equivalent combination of experience and education 
• Minimum 2 years business leadership experience
• The ability to manage and motivate personnel. 
• The ability to read, write and fluently speak and understand the English language.