Customer Service Manager

Job Overview

We are a large chocolate company with a large production facility located in Boulder. We’re looking for an experienced Customer Service Manager to join our team.

The Customer Service Manager oversees all customer interactions and online sales experience, ensuring a seamless experience from inquiry to delivery. This role manages customer service for both online and in-store retail consumers and B2B/Small wholesale customers, maintains accurate website product listings and content, processes and monitors website orders, and keeps inventory availability up to date. This role is the primary point of contact for customers and is responsible for ensuring a positive experience in all interactions. This role requires a high standard of professionalism, exceptional communication, strong prioritization and organizational skills, attention to detail, and a solid understanding of e-commerce platforms and order fulfillment processes.

Eligibility Requirements:

Must meet the following requirements to be eligible to apply for this position

• 3 years of experience in customer service, e-commerce, or retail operations.
• Strong understanding of Microsoft Office and online store platforms (e.g., Shopify, WooCommerce, or similar).
• Working knowledge of e-commerce strategies that drive sales and customer engagement.
• Exceptional customer service and communication skills (in-person, phone, and in writing).
• Organized and detail-oriented; able to manage multiple tasks independently.
• Familiar with order processing, inventory tracking, and basic website content management.
• Problem-solver who can think ahead and improve processes over time.
• Strong multi-tasking skills and ability to handle multiple priorities in a dynamic environment.
• Experience in managing others, in formal or informal reporting arrangements.
• Basic analytical and Excel skills (summarize data, create forms, etc.)

Education & Experience

• Associate’s degree or three years of related administrative, customer service experience, and e-commerce required.
• Food industry or consumer packaged goods (CPG) experience preferred.

Job Type: Full-time

Pay: $29.00 per hour

Expected hours: No less than 40 per week

Work Location: In person

Ability to Commute:

• Boulder, CO 80301 (Required)

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

This job description is not intended to detail every aspect of the job or list every task to be performed. It is provided as a general overview of the responsibilities and skills an employee should possess to successfully perform the essential functions of this job.

Chocolove is an equal opportunity employer.

* Search Firms and Recruiters:

Chocolove is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails.