What are the responsibilities and job description for the Cafe Shift Lead | DC | Chinatown position at Chobani?
As aShiftLeadyou willbe responsible forleading a team on shift to create and execute an incredible customer experience at every touch point of their experience at LaColombe.
During a typical shift, you will be flexing and moving about the cafe to meet business needs.You'llspend most of your time on the floor, working side-by-side with the team to ensure seamless operations.
As part of your shift routines, you will be directing and coaching the team to meet business and customer expectations. You will be trained in all areas, and the Shift Lead role isa great opportunityfor learning and development that may lead to other leadership positions within the company, such as Assistant Cafe Manager.
WhatYou'llDo:
Hospitality
No matter where you are in the cafe,you will be able to pauseand connect with our customers--that might be a hello, a thank you,or providing a recommendation,andthese connectionswill always be a priority.We take foodandcoee seriously,and you willbe responsible forpreparing and serving our cafe menu including working on espresso bar.You will be the model and coachfor the rest of the team on how to provide the best service for our customers.
Leader on Duty
Youwillset the tone for a shift while clearly communicating the expectations for the team andtasksto be completed.Asa Shift Lead, you will coach employees in real time, provide constructive feedback, andfacilitateongoing training.You willalsobe responsible fordirecting employees,assigningand delegating tasks, ensuring all tasks are completed properly and correctly, and ensuring that our customersremainthe focus throughout busy and slow periods alike.You willcreate a positive environment that allows for feedback delivered withcandor and care, along with celebrating the wins.You'llmodel best practices, resolve challenges, and encourage continuous learningfor everyone.
Take Action
Youwillapply a practical approach and good judgment to tasksandissues. As needed,you must becomfortable taking on challenging situationsandcapable of reflecting on ways to improve next time.This is a leadership positionthatrequires the use of independent judgement andcomes with the responsibility andautonomyto makecertaindecisions,includingbut not limited torecommendingcorrective actionand hiringdecisions.
Retail Merchandising
Creating a visually appealing experience within the retail space that includes stocking, receiving,organizingandresets in both frontandback of the cafe.Execute shift inventory tasks includingidentifyingpotential issues, taking the first step to root cause andproblemthe issue,andcommunicatingthe actions and follow up to managers.
You'reOur Ideal Brew If You:
- Lead by example to create a welcoming and safe work environment for our people and customers
- Educate and answer customer questions on La Colombe products - cafe and retail
- Ensure key business initiatives are offered to our customers
- Serve as a go-to leader for cafe team members, in the absence of a manager, to assist and escalate as needed
- Assist in training new cafe team members during their onboarding, to build a top-notch experience
- Complete cafe opening and closing tasks in detail and with thoroughness, serving as a trusted key holder
Requirements
- Proven ability to coach, direct, and lead a team in a fast-paced environment
- Experience in customer service, retail, or hospitality, with a strong focus on customer-facing roles
- Demonstrates pride in being part of a team and consistently embodies the One Dove principles:Kindness, Respect, Deliciousness, Efficiency, and Cleanliness
- Strong communicationand interpersonal skills, with the ability to motivate and supportteam members
- Ability to stand for extended periods andlift upto 50lbs
- Must hold a valid Food Safety Manager Certificate
- Capable of frequent walking, bending, reaching, and twisting during shifts
Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 byHamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafes nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.
Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products inNew York,Idaho,MichiganandAustralia, and its products are available throughoutNorth Americaand distributed inAustraliaand other select markets.
For more information, please visitwww.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.
Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.
We offer up to 60 hours accrued PTO (which includes vacation and personal time off) and up to 60 hours accrued of FTO (which includes sick time).
Compensation Range: $26.00/hr, plus bonus.
Salary : $26