Director of Compliance and Property Management

CHN HOUSING PARTNERS

Director of Compliance and Property Management

We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.

We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.

Please click here to learn more about our Core Values and how they drive our mission and define who we are.

Learn More about CHN Housing Partners’ Benefits by clicking here! CHN offers HSA and PPO Medical Plans (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan, Tuition Reimbursement, and more.

Position Summary:

The pay range for this position is $110,000 - 125,000 per year, commensurate with experience.

Essential Duties and Responsibilities:

Leadership and Strategic Oversight

• Lead day-to-day operations and management of property management and compliances across all regions.
• Partner with the VP of Property Management to develop and execute multi-state operational strategies.
• Oversee implementation of company wide policies, SOPs, and compliance frameworks for LIHTC, HUD, PBV, HOME, ARPA and other federal/state programs.
• In collaboration with the VP of Property Management, participate in long-term strategic planning for expansion, acquisitions, and third-party management contracts.
• Provide support to the Vice President of Property Management in their absence to ensure continued operational and compliance leadership across all regions.
  
  
  

Compliance Oversight

• Direct the Compliance Operations Manager to ensure adherence to LIHTC, HUD, HOME and state Housing Finance Agency requirements
• Oversee timely completion of Annual Owner Certification, investor and syndicator submissions, audit responses, and agency inspections (NSPIRE, OHFA, PHFA, MSHDA).
• Maintain policies and quality control measures for Tenant Income Certifications (TICS), utility allowances, HOTMA, VAWA and other program updates.
• Collaborate with the VP of Property Management, Chief of Asset Management, and finance leadership to ensure alignment of compliance reporting with fiscal and asset management goals.
• Ensure that all physical assets in the portfolio are being maintained and inspected semiannually and annually.
  
  
  

Property Management Operations

• Oversee Regional Managers to ensure consistent property performance, occupancy, delinquency control, and customer service standards.
• Ensure implementation of standardized reporting tools, including monthly asset management reports, and performance dashboards.
• Work closely with the Director of Maintenance and Physical Asset Manager to align capital improvements, and ongoing repairs. NSPIRE readiness, and preventative maintenance programs with compliance and operational goals.
• Support recruitment development, and evaluation of property management and compliance staff.
• When needed, supervise, review and guide recommendations in the area of tenant transfer requests, tenant service charges, tenant grievances, lease terminations, evictions, and legal actions.
• Advise Property Managers as to course of action to be considered based on appropriate policy, procedure, and regulations.
• Ensure Properties achieve a satisfactory, or better MOR rating and 80 or better at all other multifamily assets in the portfolio. Ensure properties maintain a high-performance standard including better than a 97% occupancy; and greater than 98% collection rate.
• Ensure that staff consistently apply policies and procedures
• Respond to report requests and coordinate site visits from funders across multi-state portfolios.
• Coordinate necessary staff training.
  
  
  

Financial and Operational Performance

• Review and monitor property operating budgets, rent schedules and financial performance indicators.
• Support the finance and accounting teams in annual budget preparation and investor reporting.
• Approve and oversee rent adjustment, and capital expenditure request in collaboration with the VP of property management.
  
  
  

Cross Departmental Coordination

• Serve as liaison between Property Management, Maintenance, Compliance, Finance, Real Estate Development and Resident Service Departments.
• Collaborate with the Director of Maintenance in planning, coordinating, setting goals, and assessing the physical need of the properties.
• Collaborate with external partners including syndicators (OCCH, Enterprise, Cinnaire) HFA, s and auditors to ensure timely deliverables and regulatory alignment.
• Facilitate communication between regions to ensure best practices, consistency and information sharing.
  
  
  

Education and/or Work Experience Requirements:

• Bachelor’s Degree required; Master’s preferred (public Administration, Real Estate, or Business).
  
  
  

Experience:

• Minimum 10 years of progressively responsible experience in affordable housing property management including 5 years in leadership overseeing multi-site LIHTC/HUD portfolios.
  
  
  

Certifications highly preferred, such as:

• HCCP (Housing Credit Certified Professional)
• COS (Certified Occupancy Specialist)
• SHCM (Specialist in Housing Credit Management)
• Blended Occupancy Specialist (BOS)
• CHAM or AMS (Asset Management Specialist)
• Certified Compliance Professional (CCP) designation
• High School Diploma
  
  
  

Other:

• Travel within state of Ohio limits 60% outside the state limits 40%
• Valid Driver’s License, reliable transportation and automobile insurance
• Strong understanding of federal and state affordable housing regulations (LIHTC, HUD 4350.3, HOME, PBV, and MSHDA/PHFA/OHFA compliance requirements).
• Demonstrated experience managing large, multi-site compliance teams and workflows.
• Advanced proficiency in Yardi Voyager, RentCafé, Devco, and other compliance software systems.
• Proven ability to interpret and apply complex regulations, prepare for audits, and implement process improvements.
• Excellent analytical, organizational, and communication skills.
  
  
  

Critical Competencies:

• Leadership/Staff Development
• Strategic Thinking
• Problem Solving
• Business/Financial Acumen
• Innovative
• Communication Skills
• Decisive decision-making
• Relationship Building
• Collaborative
• Change management
• Influencing & leading
• Teamwork
• Diplomacy
• Ability to deal with ambiguity
• Adaptability
• Mission driven
  
  
  

Working Conditions and/or Physical Requirements:

• Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
• Regular and punctual attendance consistent with ADA, FMLA, and other standards.
  
  
  

Why Should You Apply?

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Great benefits.
• Opportunities for on-the-job training and/or professional development.
  
  
  

M/F/V/D/EOE