What are the responsibilities and job description for the International Business Operations Senior Manager position at CHN Choice Hotels International Services?
Job Summary: The International Business Operations Senior Manager is a key contributor in modernizing reporting, analytics, and operational insights across Choice’s four international regions (EMEA, APAC, CALA, and Canada). This role strengthens connectivity between operational performance and financial outcomes, elevates visibility into market trends, pipeline health, and strategic initiatives, and supports scalable international growth through repeatable reporting practices and cross-regional analytics. The position collaborates closely with senior leadership and cross-functional partners. Responsibilities: International Reporting & Analytics Develop and manage end-to-end reporting infrastructure for international operations, including quarterly business reviews, monthly reporting packages, and strategic dashboards. Produce clear, actionable insights on market performance, operational trends, and pipeline health for leadership decision-making. Establish and maintain repeatable analytics processes to ensure consistency, accuracy, and efficiency across regions. Operational Insights & Financial Modeling Build operational analyses to inform EBITDA performance, royalty fee stability, pipeline accretion, and other key financial drivers. Partner with Finance, Development, and regional leaders to create integrated operational-financial models for forecasting and strategic planning. Identify operational levers impacting P&L outcomes and recommend actions to optimize performance. Systems Enhancements & Data Governance Coordinate enhancements across internal platforms and reporting systems to reduce manual workflows and improve data quality. Define data governance standards for international reporting, including alignment on Net Unit Growth (NUG), RevPAR, pipeline metrics, and other KPIs. Collaborate with the Technology and Analytics teams to ensure international requirements are prioritized and executed. Cross-Functional Program Support Support major international initiatives and enterprise special projects. Build strong relationships across Development, Finance, Strategy, and regional operational teams to ensure cohesive execution. Qualifications: Experience 7 years of experience in international business operations, strategy, financial analysis, or business analytics. Demonstrated ability to modernize reporting frameworks and drive analytical insights in global or multi-market environments. Hospitality industry experience preferred. Technical Skills Proficiency with BI platforms (Tableau preferred) and reporting tools. Strong Excel and financial modeling capabilities. Experience with system integrations, data flows, and operational platform enhancements. Salesforce experience preferred; familiarity with hotel systems a plus. Additional Competencies Strong analytical storytelling skills—able to translate operational results into financial and strategic implications. Excellent communication and executive-ready presentation skills. Ability to navigate ambiguity, operate in a fast-paced global environment, and manage multiple priorities. Detail-oriented with a bias toward process discipline and continuous improvement. Education & Certifications: Bachelor’s degree required in Business, Finance, Analytics, or related field, or equivalent combination of education and work experience. Master’s degree and/or relevant certifications (e.g., PMP, Six Sigma, Finance/Analytics credentials) preferred but not required. Salary Range The salary range for this position is $139,604 to $164,305 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP). Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45 countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice’s Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice’s Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver CONNECT THE WORLD THROUGH THE POWER OF HOSPITALITY We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them. Visit http://careers.choicehotels.com to learn more.
Salary : $139,604 - $164,305