Facilitation and Community Engagement Specialist

Job Summary

Chloeta is seeking a Facilitation and Community Engagement Specialist to support the National Forests of North Carolina in implementing a comprehensive Program of Work (POW) related to post-storm recovery operations. This position will play a key role in coordinating and facilitating meetings, events, and collaborative activities that support recovery efforts including road maintenance and repair, hazard tree removal, trail clearing, range infrastructure repair, and firewood harvesting.

Supervisory Responsibilities: No

Job Classification: Permanent; Full-Time

Duty Station: Asheville, North Carolina

Travel: Up to 25%. Travel is required throughout Western North Carolina and National Forests in North Carolina project locations based on project and business needs. Travel may include reporting to designated Forest Service facilities, attending and facilitating community and stakeholder meetings, supporting events, and coordinating or facilitating field tours with local partners, interested groups, and/or VIPs. Work locations may vary, and employees must be flexible in supporting multiple locations

Safety Sensitive: Yes

Duties/Responsibilities

• Facilitate regular project meetings at to-be-determined intervals with the project sponsor(s), project manager(s), project team members, and other appropriate stakeholders

• Scheduling meetings (identifying mutually acceptable meeting times, sending out meeting invitations, reserving meeting rooms, etc.), drafting agendas, documenting meeting minutes, and documenting and tracking completion of action items

• Set-up and ready to facilitate prior to beginning of all meetings as well as self-sufficient in audio/visual equipment and online meeting capabilities. This position requires timeliness, efficiency, and technological skills

• Plan workshops and meetings with Forest Service-identified partners such as state, federal, and local partners, including government, non-government organizations, local communities, and all stakeholders

• Ability to accommodate in-person, virtual, and hybrid meetings:

• • Support for large audiences

• • Livestreaming accounts to include video conferencing platforms (including one dedicated Microsoft Teams account, one dedicated Zoom account, and backup accounts as needed to facilitate virtual presenters or American Sign Language (ASL) interpreters) and social media accounts (Facebook, YouTube, etc.).

• • Ability to support and plan multiple meetings at one time (e.g. simultaneous planning meeting and community meetings). Under basic package, NFsNC would determine the highest priority to support.

• • Ability to set up in advance, generally a minimum of an hour before community meetings (other meetings will vary depending on incident needs) to validate connectivity and integrate ASL interpreters, captioner, computer source inputs (maps, visuals, etc.) and/or virtual presenters before the meeting begins.

• • Ability to go live when needed with minimal lead time (due to emerging incident needs), with all necessary audiovisual capabilities.

• • Must take notes summarizing all meetings and events and provide all notes, shared resources, attending contacts, and all related documentation to each meeting or event within one business day.

• • Prepare handouts, maps, agendas, informative documents, name tags, etc. for all attendees and interested parties.

• • Support planning, organization, and preparations of any VIP visits, field tours, community events and other occasions related to the needs of the Forest

• Manage meetings (i.e. promptly creating meeting invites to share well in advance of meeting start time; manage sending/updating meeting invites; coordinate with virtual ASL interpreters, captioner, and/or virtual presenters in advance; and admit virtual attendees throughout the duration of the meeting, coordinate split screens or breakout rooms as needed, etc.):

• • Ability to integrate multiple presenters, ASL interpreters, and/or captioner physically in different locations (on-site and virtual), and electronic inputs (maps, visuals, etc.)

• • Ability to stream to multiple platforms at the same time (i.e. livestream a community meeting via livestream platform (Teams, Zoom, etc.) to social media (YouTube, etc.)

• • Manage dynamic onscreen visuals, e.g. ability to seamlessly switch real-time between multiple sources for primary onscreen visual (e.g., video of presenter in front of a map, video close-up of in-person presenter, video of virtual presenter(s), computer input with zoomed in map or other presentation, and/or video view of audience, etc.) with simultaneous real-time graphic overlay(s)

• • Ability to feature both the primary onscreen visual and a pinned or picture-in picture layout simultaneously onscreen to feature an American Sign Language (ASL) interpreter for the duration of the meeting (e.g. seamlessly integrate a separate on-site video feed focused on the ASL interpreter, or integrate video for one or more virtual ASL interpreters who may trade-off duties during the course of long meetings), or other visual (presenter, map, etc.)

• • Proficiency with real-time updatable on-screen and post-production graphics to include lower third overlay(s) to include agency name, speaker name, title, etc. (using programs such as PowerPoint, Canva, Adobe graphics products and professional video editing software (e.g. Adobe Premiere or DaVinci Resolve)

• • Multiple redundancies to maintain reliable communication channels/feed, minimizing disruptions even in the event of equipment or internet failure including ability to switch to a standby graphic in the event of a full internet outage at the meeting location and record meeting as a backup to post following the meeting

• • Ability to transition from meeting-to-meeting and speaker-to-speaker with minimal impact to the intended audience(s)

• • All cables, cable covers, cable path tape, gaffing tape, power strips and extension cords, and surge protecting devices, etc. to support this requirement

• • Ability to display or display presentations (i.e., Microsoft PowerPoint, PDF, meeting participant video, YouTube, etc.) using projectors or monitor displays to small (<25 people) or large (<200 people) audiences in multiple rooms or locations

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Skills/Abilities

• Active and valid driver’s license maintained throughout employment

• Strong facilitation skills with experience leading meetings, workshops, or collaborative sessions

• Excellent organizational and project coordination abilities

• Ability to manage schedules, logistics, and documentation for multiple concurrent activities

• Strong written and verbal communication skills

• Experience working with diverse partners, stakeholders, or community groups

• Ability to work independently while maintaining strong collaboration with agency personnel

• Proficiency with common office software (e.g., Outlook, Teams, Excel, Word)

• Problem-solving mindset with the ability to adapt to changing project needs

• Familiarity with natural resource management, federal land management agencies, or disaster recovery operations

Education and Experience

• Required: Bachelor’s degree in Natural Resources, Environmental Science, Forestry, Emergency Management, Public Administration, Communications, or a related field

• Required: At least Five (5) to Ten (10) years of experience in coordination, facilitation, project support, or related work

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

• This role routinely uses standard office equipment such as computers, phones, etc.

• Active and valid driver’s license maintained throughout employment

Benefits

Eligible employees receive the following benefits:

• Health, Dental and Vision Insurance

• Health Savings Account (HSA)

• MDLIVE

• Benefit Hub

• Paid Annual Leave/PTO

• Paid Sick Leave

• Paid Holidays

• 401(k)

• Basic Life

• Voluntary Life Insurance

• Accident Insurance

• Short Term Disability

• Long Term Disability

• Employee Assistance Program (EAP)

Pre-employment Requirements

Due to the nature of Chloeta’s services, this position is contingent upon completing with a satisfactory outcome some or all of the following pre-employment background screenings: government security clearance, federal and state criminal background checks, drug test (urinalysis), Motor Vehicle Record (MVR) review, educational history, employment history, and/or credit check. In accordance with the Fair Credit Reporting Act (FCRA), pre-employment background screenings will require the employee’s written authorization and will occur after acceptance of an offer of employment and prior to commencing work. Additionally, employees are required to complete the federal I-9/E-Verify process.