What are the responsibilities and job description for the IT Support Specialist position at Chitra?
Job Summary
Chitra is seeking a reliable and detail-oriented IT Support Specialist to manage and support our organization’s core technology systems. This role is critical to ensuring smooth day-to-day operations by maintaining user accounts, managing devices, tracking IT assets, and supporting staff with technical needs. The ideal candidate is organized, proactive, and comfortable working across both Microsoft and Google environments while maintaining strong documentation and asset management practices.
Key Responsibilities
Manage and administer Microsoft 365 and Google Workspace accounts, including user setup, permissions, and deactivation. Provision and configure new employee computers and equipment (laptops, desktops, peripherals)Maintain and track IT assets and inventory, including hardware lifecycle management. Manage and document software licensing, ensuring compliance and accurate recordkeeping. Provide technical support to staff for hardware, software, and access issues. Maintain accurate IT documentation, including account access, asset logs, and procedures. Coordinate onboarding and offboarding from an IT perspective. Assist with basic security practices, including access control and account hygiene. Run monthly reports and log them. Troubleshoot and resolve system and user issues in a timely manner
Required Qualifications
2 years of experience in IT support, help desk, or systems administration. Experience managing Microsoft 365 and/or Google Workspace environments. Strong understanding of user account management and device setup. Experience with asset tracking and inventory systems. Familiarity with software licensing management. Strong organizational and documentation skills. Excellent communication and customer service skills
Preferred Qualifications
Experience with endpoint management tools (e.g., Intune, JAMF, or similar)Basic understanding of IT security best practices. Experience supporting small to mid-sized organizations. Certifications such as CompTIA A , Google Workspace Admin, or Microsoft 365 Fundamentals.
Benefits
Chitra is seeking a reliable and detail-oriented IT Support Specialist to manage and support our organization’s core technology systems. This role is critical to ensuring smooth day-to-day operations by maintaining user accounts, managing devices, tracking IT assets, and supporting staff with technical needs. The ideal candidate is organized, proactive, and comfortable working across both Microsoft and Google environments while maintaining strong documentation and asset management practices.
Key Responsibilities
Manage and administer Microsoft 365 and Google Workspace accounts, including user setup, permissions, and deactivation. Provision and configure new employee computers and equipment (laptops, desktops, peripherals)Maintain and track IT assets and inventory, including hardware lifecycle management. Manage and document software licensing, ensuring compliance and accurate recordkeeping. Provide technical support to staff for hardware, software, and access issues. Maintain accurate IT documentation, including account access, asset logs, and procedures. Coordinate onboarding and offboarding from an IT perspective. Assist with basic security practices, including access control and account hygiene. Run monthly reports and log them. Troubleshoot and resolve system and user issues in a timely manner
Required Qualifications
2 years of experience in IT support, help desk, or systems administration. Experience managing Microsoft 365 and/or Google Workspace environments. Strong understanding of user account management and device setup. Experience with asset tracking and inventory systems. Familiarity with software licensing management. Strong organizational and documentation skills. Excellent communication and customer service skills
Preferred Qualifications
Experience with endpoint management tools (e.g., Intune, JAMF, or similar)Basic understanding of IT security best practices. Experience supporting small to mid-sized organizations. Certifications such as CompTIA A , Google Workspace Admin, or Microsoft 365 Fundamentals.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- IT support, help desk, or system administration: 2 years (Required)
- Certification such as CompTIA A (Preferred)
- Certification such as Google Workplace Admin (Preferred)
- Certification such as Microsoft 365 Fundamentals (Preferred)