What are the responsibilities and job description for the Part-Time Venue Coordinator position at Chit chat events?
Part-Time Multi-Venue Coordinator
We are hiring a dependable, professional, friendly, and organized Venue Coordinator to assist with Chit Chat Events, Bella Vita Events, and Dosa Vita Events.
This position will be one of the main points of contact for customers interested in booking any of our three event venues. The coordinator will answer customer calls, respond to inquiries, schedule and conduct venue tours, assist customers with the booking process, and follow up with potential customers.
Responsibilities
- Answer incoming business calls for Chit Chat Events, Bella Vita Events, and Dosa Vita Events during scheduled phone hours.
- Return missed calls, texts, and customer messages.
- Determine which venue the customer is interested in and provide the correct information.
- Answer questions about pricing, availability, event times, deposits, capacity, and venue rules.
- Follow up with potential customers and help turn inquiries into completed bookings.
- Schedule venue tours and keep tour appointments organized.
- Conduct professional in-person venue showings.
- Explain what is included with each venue rental.
- Help customers create their online customer account.
- Help customers select available dates and submit booking requests.
- Review rental agreements and important venue policies with customers.
- Show customers how to submit their booking deposit.
- Confirm completed deposits and update customer booking information.
- Maintain accurate customer notes in the Venue Coordinator Portal.
- Link scheduled tours to the correct customer and venue.
- Mark completed tours in the system.
- Communicate important customer questions or issues to management.
- Assist with basic venue opening, inspection, and closing procedures when assigned.
Work Schedule
Monday: Customer calls, messages, follow-ups, and booking assistance — 9:00 AM–1:00 PMTuesday: Customer calls, messages, follow-ups, and booking assistance — 9:00 AM–1:00 PMWednesday: Venue tours/showings — 10:00 AM–2:00 PMThursday: Venue tours/showings — 10:00 AM–2:00 PMFriday: Venue tours/showings — 10:00 AM–2:00 PMSaturday: Off
Sunday: Off
Approximately 20 hours per week.
The employee must maintain availability for a minimum of 6 venue showing appointments per week, with approximately two available showing appointments on Wednesday, Thursday, and Friday.
Compensation
- $8.00 per hour
- $25 bonus for every completed booking where the customer pays the required booking deposit
- $30 weekly gas allowance for required venue tours and work-related travel
- Paid biweekly
Qualifications
- Strong customer-service and communication skills
- Professional and comfortable speaking with customers by phone and in person
- Reliable and punctual
- Organized and able to manage appointments for multiple venues
- Comfortable using a smartphone, tablet, and computer
- Reliable transportation required
- Ability to learn and use our online booking and Venue Coordinator Portal
Previous customer service, sales, hospitality, front-desk, or event venue experience is preferred but not required. Training will be provided.
We are looking for someone who can professionally represent all three venues and provide customers with a friendly, organized, and helpful booking experience from their first call through their completed reservation.
Pay: $8.00 per hour
Expected hours: 20.0 per week
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Marrero, LA 70072 (Preferred)
Work Location: Hybrid remote in Marrero, LA 70072
Salary : $8 - $25