What are the responsibilities and job description for the Dispatcher position at Chisholm Plumbing, Air & Electric?
Dispatcher – Plumbing & HVAC
Chisholm Plumbing, Heating & Air Conditioning
Greer, SC | Full-Time
About Us
Chisholm Plumbing, Heating & Air Conditioning is a growing, family-owned company serving the Upstate. We run a fast-paced operation and take pride in taking care of our customers and our team.
Position Overview
We’re looking for a Dispatcher who can keep our schedule tight, our technicians moving, and our customers informed.
This role is the hub of daily operations. You’ll be responsible for coordinating calls, managing the board, and making real-time decisions that impact the entire day.
What You’ll Do
- Dispatch plumbing and HVAC service calls
- Manage and adjust the schedule throughout the day
- Monitor technician progress and route efficiency
- Communicate with customers on arrival times and delays
- Work inside ServiceTitanto manage jobs and scheduling
- Fill open time gaps and maximize technician productivity
- Coordinate priority and emergency calls
- Keep notes accurate and jobs properly assigned
What Matters (KPIs)
- Technician utilization
- On-time arrival
- Drive time between calls
- Schedule gaps / efficiency
- Same-day service opportunities
What We’re Looking For
- Dispatching experience preferred (home services is a plus)
- Highly organized and able to multitask
- Strong communication skills
- Quick decision maker under pressure
- Team player with a sense of urgency
Why Work Here
- Family-owned company
- Fast-growing team
- Consistent, year-round work
- Opportunity to grow with the company
Schedule
Full-time | Monday–Friday (some flexibility may be required)
Pay
Competitive pay based on experience
If you can stay organized, think fast, and keep a team moving — we want to talk to you.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- HVAC/plumbing : 3 years (Required)
- Service titan: 1 year (Required)
Work Location: In person
Salary : $15 - $20