What are the responsibilities and job description for the Customer Support Representative position at Chisholm Broadband?
We are looking for a Customer Support Representative in the Stillwater area to be a part of our team! You will be assisting customers with internet and LAN issues, along with billing and sales related tasks, over the phone and via email. If you are someone looking to get your foot in the door in an IT-related or customer service-related field, this is a perfect opportunity for you!
This role is located at the ProValue.Net office in Stillwater.
Looking for the following:
Friendly and Personable
Ability to problem solve
Ability to work well both as a team and on your own
Eagerness to learn new skills
Responsibilities:
Perform intermediate network troubleshooting over the phone and via email
Maintain a level head in a sometimes stressful environment
Display good customer service and soft skills
Qualifications:
A good understanding of home networking and familiar with common consumer router brands and interfaces, any certifications are a definite plus
Must be up to date on tech trends and familiar with common household technical devices (phones, computers, game consoles, smart TVs, content streaming devices)
High School diploma
Qualify on pre-employment assessments
Must be 18 or older
Must pass a background check and drug test
Must be willing to work in a cubicle in an office space
Must be willing to work a sometimes flexible schedule, including weekends
Job Type: Full-time
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14