Quality Assurance Manager

Company Description

At Chirp, our mission is to provide relief to as many people as possible by creating innovative products that enhance everyday life. Since 2015, we have been dedicated to developing solutions that bring comfort and joy to our customers. Guided by our passion for helping others, we balance hard work with doing what we love, such as outdoor adventures and building meaningful connections with our team and customers. Based on these values, we continue to deliver products that make a positive impact.

Quality Assurance Manager

Chirp is seeking an experienced Quality and Compliance manager to join our team, located in Lehi, UT. In this role, you will have the opportunity to build and maintain Chirp’s QMS. You will be the go-to expert for quality process, implementation and SOP process at factories and completing the feedback loop between customer service, product and suppliers.

Key Responsibilities

Responsibilities include creating and overseeing quality assurance processes, coordinating regulatory submissions, conducting audits, identifying areas for improvement, and collaborating with cross-functional teams to maintain product standards and customer satisfaction.

• Lead and develop a global team of quality professionals responsible for quality assurance across our global supply chain.
• Develop and deploy quality policies, procedures and objectives that ensure customer requirements and relevant regulatory standards are achieved.
• Collaborate with product engineering, product management, operations and field quality teams to understand customer feedback loop, drive CAP and implement lessons learned.
• Reduce cost of poor quality (CoPQ) through data driven initiatives focused on scrap, rework, warranty, etc.
• NPI launch readiness ensuring manufacturing operations meet milestones and requirements throughout the product development cycle including PFMEA, control plan, capacity & quality.
• Establish program of leading indicators to allow for more proactive action to address process variability and issues
• Drive standardization across manufacturing facilities, common processes, common metrics, etc.
• Develops and oversees a comprehensive global quality strategy that aligns with the organization’s vision, values, and operational objectives.
• Ensures supplier quality standards are met and maintained, fostering strong relationships with suppliers to drive continuous improvement.
• Oversees quality assurance processes in manufacturing operations to ensure products meet company standards and regulatory requirements.
• Partners with engineering, product, and other cross-functional teams to integrate quality assurance processes into new product development.
• Ensures compliance with industry regulations and customer requirements. Leads initiatives to ensure conformance to internal global and regional quality standards across all manufacturing facilities and supply chains.
• Acts as the voice of the customer, ensuring feedback is incorporated into processes and consistently exceeding customer quality expectations.
• Performance Metrics: Establishes and tracks key performance indicators (KPIs) to measure quality outcomes, operational performance, and strategic alignment.

Qualifications:

· 5 years of related experience in a similar role in consumer grade medical devices or a related industry.

· Proficient in conducting audits and identifying corrective actions.

· Effective communication skills to collaborate with internal teams and communicate regulatory requirements clearly.

· Familiarity with quality management software and tools.

· Bachelor's degree in a relevant field such as Quality Management, Regulatory Affairs, or a related discipline.

· Ability to work on-site in Lehi, UT.

· Strong attention to detail.

· Ability to work in a fast-paced, collaborative environment and manage multiple tasks efficiently.

· Strong work ethic, with a proactive attitude and a willingness to learn.

• · Willingness and ability to travel internationally for factory visits.