What are the responsibilities and job description for the Chiropractic Assistant position at Chiro Rx Chiropractic & Wellness?
About Us: ChiroRx Chiropractic & Wellness
At ChiroRx, our mission is to Transform the Health of our Community through our focus on function, an exceptional patient experience, and helping our patients achieve true health and wellness. We work to find and guide patients from all walks of life toward a healthy, fulfilling life!
We trust our team. We empower our staff to be resourceful problem solvers who take initiative, take ownership of their role, and overcome daily challenges to keep our office running seamlessly.
Our Core Values are the backbone of our business and guide our hiring and performance process:
- We are Leaders
- We are Chiropractic 1st
- Show Passion in everything we do
- Provide WOW Service in every encounter
- Be Responsible to everyone on our team
- Show Integrity in all actions
If you are looking for a career where you truly matter, where your ideas are valued, and where the work you do can change someone’s life, ChiroRx is the place for you! We offer a supportive, caring, and FUN team environment in a newly renovated, clean, and inviting workspace.
Position Objective
As our Front Desk Assistant, you will be responsible for leading the everyday flow of our busy office by making and keeping appointments, achieving over-the-desk collection goals, and leading our patients toward the healthy lives they deserve.
We are seeking a motivated, goal-oriented individual with high energy, a winner mentality, and exceptional phone and people skills who thrives when given the trust and autonomy to solve problems proactively.
Key Responsibilities & Objectives
- Proactive Problem-Solving & Leadership:
- Take ownership of daily front desk operations, proactively identifying and resolving schedule or office flow challenges before they impact the patient experience.
- Lead the team by executing all ChiroRx processes and procedures while thinking on your feet to handle unexpected situations smoothly.
- Patient & WOW Customer Service:
- Exhibit WOW customer service to patients and staff by displaying a happy, high-energy demeanor at all times—smiling, genuine, gracious, and caring.
- Effectively communicate with patients across all channels with enthusiasm and energy.
- Prepare the office daily for an exceptional patient experience.
- Office Flow & Scheduling:
- Maintain efficient patient flow throughout the office to ensure short wait times.
- Ensure accurate patient scheduling and up-to-date patient files.
- Financial & Data Management:
- Execute data entry, scanning, filing, and statistic tracking with high accuracy.
- Achieve collection goals on patient balances.
- Maintain an accurate financial drawer and account for all daily payments.
- Execute startup and end-of-day closing/deposit reporting, turning in required daily reports to the Patient Care Coordinator.
- Additional Duties: Perform other administrative duties as assigned to support office goals.
Qualifications & Skills
- General Skills:
- Strong critical-thinking and problem-solving skills; ability to troubleshoot minor daily hurdles independently and calmly.
- Proven ability to use computer systems (Microsoft Office, Electronic Health Records/EHRs, and various software applications).
- Proven ability to multitask in a fast-paced environment while maintaining high attention to detail.
- Excellent phone etiquette and ability to follow standard operating procedures.
- Personal Qualities:
- Resourceful, proactive, and self-motivated.
- Energetic, positive, confident, and outgoing.
- Genuinely excited to help patients achieve true health and life transformation.
- Exceptional professionalism and strong verbal and written communication skills with both patients and coworkers.
- Availability for required weekend schedule coverage as needed.
As part of our team, we ask that you do 3 things:
- Provide AMAZING WOW Customer Service to our patients.
- Educate our patients about the health and wellness benefits of chiropractic care.
- Have FUN doing what you love!
Benefits & Perks
- Competitive compensation structure ($17.00 – $19.00/hour) with performance bonuses and annual performance raises.
- Paid training and orientation.
- Health Insurance Plan.
- Retirement Fund.
- Paid Holidays.
- Newly renovated, clean, and inviting workspace stocked with all professional supplies.
- A supportive front desk and management team dedicated to trusting you, supporting you, and helping you succeed.
Pay: $17.00 - $19.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Tell us about any experience with chiropractic in the past?
Work Location: In person
Salary : $17 - $19