What are the responsibilities and job description for the Owner Success Manager position at Chipr?
Description
The Owner Success Account Manager (OSM) is the primary point of contact and lead advocate for our partners (Owners). While the VP sets the strategy, the OWM is responsible for the execution and day-to-day management of the Owner Success Program. This role ensures that Chipr’s Brand Promise of “providing the tools, resources, & frameworks for owners to be successful” is realized through consistent coaching, performance tracking, and operational support.
The OSM manages the full lifecycle of partner engagement, ensuring new owners are onboarded effectively, hitting sales targets, and maintaining healthy relationships with our telecommunications carriers.
Requirements
Core Responsibilities:
Relationship Management & Growth
- Serve as the primary business consultant for a dedicated portfolio of owners/partners.
- Guide owners through the growth quadrant (Emerging ? Builder ? Strategic Partner).
- Conduct weekly/bi-weekly cadence meetings to review business health and sales goals.
- Act as the bridge between the partner and internal departments (Finance, Operations, Reporting).
Performance Accountability
- Monitor and drive partner revenue performance to meet or exceed carrier minimums.
- Analyze Sales Attainment Reports and work with partners to design corrective action plans for underperformance.
- Track key success metrics, including:
- Owner Weight (Target: 400/mo Base)
- HC Weight (Target: 20/mo Base)
- % of Owners hitting carrier targets
Onboarding & Enablement
- Execute the standardized New Owner Onboarding Workflow for all new recruits.
- Facilitate training on Chipr systems, tools, and carrier-specific field strategies.
- Manage the "time-to-first-sale" metric for new partners to ensure a fast and successful launch.
- Ensure partner data is accurate within the HRIS and sales reporting tools.
Market Execution & Support
- Coordinate "Blitzes" and local incentives within the assigned territory.
- Conduct in-person market visits to provide field-level coaching and strategy alignment.
- Assist the VP in identifying high-opportunity markets for existing partners to expand into.
Requirements:
Experience
- 2-4 years of experience in account management, sales leadership, or channel operations.
- Proven track record of managing client or partner relationships and hitting revenue targets.
- Experience in the telecommunications industry or Door-to-Door (D2D) sales is a significant plus.
Core Competencies
- Relationship-Driven: Ability to build trust quickly with entrepreneurial personalities.
- Analytical: Comfortable reading sales dashboards and identifying trends in performance data.
- Operational Excellence: Highly organized with the ability to manage multiple partner accounts simultaneously.
- Communication: Strong verbal and written skills for executive-level reporting and partner coaching.
Compensation:
- $70K - $80K base salary
- Monthly bonus potential
Salary : $70,000 - $80,000