Child Support Director

Purpose of Position

JOB SUMMARY

The job duties of the Child Support Director include but are not limited to provide leadership, direction and overall fiscal and administrative management to the Department, and to plan, direct, administer, organize, evaluate, and implement Child Support agency services in accordance with State and Federal laws that govern the administration of the program; and to provide responsive, courteous and efficient service to County residents and the general public.

Go to Job Descriptions for full position description and search: Child Support Director.

Additional details about the Child Support Director position are available on the Child Support Announcement and County Profile.

Application Deadline: Wednesday, January 21st, 2026 at 4:30 PM.

Interviews will be conducted on Monday, January 26th, 2026.

Essential Duties and Responsibilities

DUTIES AND RESPONSIBILITIES

The duties described below are indicative of what the Child Support Director might be asked to perform. This job description is to incorporate any county ordinances created for the position of Child Support Director. This is not an exhaustive list of job responsibilities and therefore other duties may be assigned:

Administrative Functions:

• Oversees the administration of the Child Support Agency's day to day functions ensuring compliance with state contract, federal program requirements, and performance standards.
• Provides leadership, training, and directions to agency staff. Plan and facilitate staff meetings.
• Schedules and documents mandated training to ensure compliance with State contract and Federal requirements regarding service delivery, program security, and safeguarding IRS tax information.
• Provide directions to the department in response to changing legislation, family law, state policies, and procedures to ensure agency services are in compliance with both the legal and contract requirements of the child support program.
• Maintain current knowledge of and proficiency in the child support data system and multiple other data systems as required to perform agency service, supervisory, and program functions.
• Maintain current knowledge of laws, codes, acts, policies, and practices pertaining to Child support program. Monitor legislative proposals , bulletins, fact sheets, policies, and procedures that may affect department services, procedures, and/or funding.
• Develop strategic plans, long-range goals, and objectives to ensure the department is able to respond to changing program requirements, laws, and services.
• Develop, implement and maintain department policies and procedures.
• Review various child support system reports monitoring agency cases for program, policy, procedure, timeline, and performance compliance. Compile statistics and analyze data to forecast agency resource and staffing needs that ensure required performance and service standards are maintained.
• Plan, prepare and manage department budget. Identify additional funding sources and performance incentive opportunities when available to minimize county tax levy. Monitor revenue, expenditures, contracts, and services throughout the year. Review and approve invoices for payment. Select equipment for purchase or lease.
• Prepare and submit state financial reports, verifying entries with county general ledger and reports on the State's reporting system. Closeout agency records and compiles annual audit reports.
• Present agency status reports and annual budget to Legal and Law Enforcement Committee.
• Perform child support system supervisory functions including, but not limited to, case closure, case reassignment functions, case status changes, caseworker maintenance functions, lien and passport barring, and adjustment approvals.
• Assist with casework functions and/or caseload assignment as necessary.
• Prepare and submit annual cooperative agreement plans, biennial Civil Rights compliance planning, review and approve annual state contract.
• Monitors compliance with cooperative agreements, plans, contracts, and security requirements.
• Complete annual agency review audit conducted by the Department of Children and Families to ensure compliance with state and federal requirements. Submit selected files for annual data reliability audit and respond to findings. Prepare triennial on-site audit documents and assist Department of Children and Families representative with conducting, responding to findings, and completing audit.
• Address customer complaints, reviewing relevant statutes, regulations and procedures, explaining agency and/or worker actions as required following the Department of Children and Families Administrative Complaint procedure. Follow up with staff, Agency Attorney, Bureau of Child Support, Regional Coordinator, and/or County Administrator as required.
• Attend Legal and Law Enforcement meetings.
• Represent agency at community and/or State events. Serve on State and County committees or workgroups as appointed.
• Promote public awareness and understanding of the agency, its responsibilities, programs, and availability of services with community agencies, and professional organizations. Participate in Wisconsin Child Support Enforcement Association, National Child Support Engagement Association, Department of Children and Families / Bureau of Child Support meetings as budget permits and Administration approves. Participate in other program related trainings, committees, or workgroups as necessary to represent Chippewa County Child Support Agency interests.

Supervisory Functions:

• Provide leadership, direction, assign tasks, and review work of agency staff.
• Provide a safe and secure environment by implementing and following all countywide safety procedures; enforces related policies and procedures.
• Conduct staff performance evaluations, implement corrective action plans, disciplinary actions, and recommend discharge in accordance with Human Resource policy.
• Interview and select new department employees.
• Conduct new employee orientation.
• Review and approve payroll transfers. Approve time off and flex time requests.
• Oversee department staff development and training programs.
• Approve and schedule staff training.

Community Relations Functions:

• Attend professional training, seminars, regional meetings, and conferences relevant to the administration of the child support program.
• Represent agency at meetings and on committees working collectively with other agencies, county departments, and elected officials to meet objectives.

Customers:

• Clients
• Public
• Employers
• Finance Division
• WI Department of Children and Families
• Legal / Law Committee

Team Members:

• Child Support staff
• Department of Administration (DOA)
• Corporation Counsel
• Clerk of Courts
• Judicial Assistants
• Family and Circuit Court
• Department of Human Services
• Sheriff's Department
• Probation and Parole
• Department of Corrections
• Banks, title companies and salvage dealers
• Attorneys
• WI Department of Children and Families
• Intergovernmental contacts
• WI Child Support Enforcement Association (WCSEA)
• Other Child Support and Department of Human Services Agencies
• Workforce Resource, Family Resource Center and other program service agencies

Minimum Qualifications

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree from an accredited college or university in Criminal Justice, Business or Public Administration, Finance, Management or Human Services related field required.
• Minimum of three (3) years of recent supervisory experience required.
• Experience in civil legal process and knowledge of the principles and practices of law enforcement is required.
• Experience with budgeting and general accounting principles is preferred.
• Knowledge of Wisconsin child support program, systems and state reporting practices is preferred.
• Must be bondable.
• Notary or ability to obtain Notary certification required.
• A valid driver's license required.

PRE-EMPLOYMENT TESTING

• Successfully pass an FBI fingerprinting and criminal history background screening.