Area Manager/Field Leader

Job Description Summary

The Field Leader is responsible for overall operations of approximately eight (8) to ten (10) Chipotle restaurants. He/she oversees recruiting, training, management, budget compliance, and ensures excellent customer service, high quality foods, crew development, food safety, store cleanliness, and maximum profitability. The Field Leaders acts as a liaison between restaurants and corporate staff and focuses on Chipotle’s culture and values.

In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:

• Creating a Development Plan for all managers to be prepared for future growth within the patch and sub-region and be at model in each restaurant
• Assessing the performance, turnover risk, and promotion readiness for each of your management positions
• Teaching others how to be successful at their jobs and gives them the necessary tools and confidence to do so
• Demonstrating respect for individual employees and appreciation for their efforts and contributions
• Ensuring the integrity of Chipotle’s training practices are executed in each restaurant
• Performing progressive validations throughout each manager’s training
• Promoting only those managers who are willing and able to succeed in their new role
• Being held accountable for all aspects of their restaurants’ performance and serving as ultimate decision-maker
• Conducting Food Safety and Operations Audits at the assigned cadence
• Working in your restaurants at lunch, dinner and on weekends each week
• Ensuring staffing, scheduling, and training systems are in place on every visit
• Ensuring the restaurant is safe, the team delivers an excellent guest experience, and their sales and cash flow are achieving plan
• Providing timely, honest feedback to both the MOD and GM
• Ensuring employees understand what the correct standard is, and why it is so important
• Creating a systematic plan with your GMs to improve the standard
• Recognizing and appreciating progress from visit to visit
• Reviewing all weekly and monthly reports to understand profitability of restaurants and accuracy of reported numbers
• Conducting monthly business reviews with each GM to ensure accountability to the plan
• Adjusting your strategy as needed throughout the year to attain the plan
• Leveraging the strengths of your GMs and support staff to help the patch achieve its goals
• The ideal candidate will:
• Have consistently demonstrated strong leadership skills
• Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are
• Be committed to operational and training systems
• Have strong written, verbal, and interpersonal communication skills
• Possess strong supervisory and organizational skills
• Be able to interact easily with diverse employees
• Have at least five (5) years restaurant/retail management experience
• Have thorough knowledge of and be committed to the culture and values of Chipotle
• Be knowledgeable of and have the ability to use a PC and MS Office Suite proficiently
• Enjoys occasional travel

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
We continue to follow our existing industry-leading protocols, which prepare us for unforeseen events like COVID-19.

Ability to commute/relocate:

• Massachusetts: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Leadership: 5 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No

Work Location: Multiple Locations