Multi-Unit Manager - Virginia

"The Fastest Growing Bakery on the East Coast"

All Chip City associates should be Courteous, Happy, Informative & Precise. Multi-Unit Managers are responsible for ensuring the proper and effective operation of their assigned retail stores. This role requires individuals to oversee the day-to-day work and operations of Store Managers and leadership teams to ensure adherence to organization guidelines. Multi-Unit Managers take on additional human resources duties such as recruiting, interviewing, and hiring new staff. This role also requires creating and implementing new operational standards.

Duties/Responsibilities

• Drives strong sales at assigned stores, meeting and exceeding goals
• Trains, coaches, and develops Store Managers on high customer service standards
• Identifies and addresses problems in timely manner by providing creative and practical solutions
• Distinguishes internal high potential talent and creates development plan
• Addresses performance issues in a timely fashion
• Guarantees operation excellence and efficiency
• Ensures all assigned stores meet safety and health standards
• Minimizes cost by managing waste, inventory, and payroll
• Reports to the upper management on issues and progress on a regular basis
• Collaborates with other multi-managers to ensure operations are consistent across the brand
• Assists Upper Management on effective rollouts of new business initiatives
• Ensures compliance with company policies and operational guidelines
• Regularly visits stores to evaluate operations, standards, and efficiency of each area
• Performs other duties as assigned

Required Skills/Abilities:

• Proven leadership skills and the ability to effectively manage others
• Strong interpersonal skills with a proven ability to communicate across different levels of the organization
• Excellent organizational skills and an ability to create easy to follow guidelines for others
• Strong time management skills and ability to meet strict deadlines
• Great problem-solving skills and ability to solve in a timely manner
• Excellent verbal and written communication skills
• Ability to multitask and successfully switch between various tasks with ease
• Ability to maintain all safe food handling procedures and sanitation practices
• Knowledgeable about company’s products, services, and customer-related policies
• Ability to work under pressure

Education and Experience:

• 4 years of Multi-Unit Manager experience in the food industry
• High school diploma or equivalent preferred
• Food Protection Certification or be willing to complete (In Required Areas)
• Successful completion of on-the-job training

Physical Requirements:

• Prolonged periods standing
• Ability to navigate a bakery, stockroom, office, and lift up to 30 lbs., with or without reasonable accommodation
• Ability to perform repetitive movements over long periods of time
• Ability to work in a high-temperature environment with commercial ovens
• May need to work early mornings, nights, weekends, and holidays
• Ability to travel throughout designated territory and at times other territories; 80% travel
• Required to be on-call to handle emergency situations and provide support to leaders during workdays

Benefits:

• Medical, Dental, Vision, 401(k) benefits eligible
• Commuter benefits
• A free Chip City cookie and beverage each shift
• 50% Off Employee Discount
• Opportunity for career growth! Chip City is growing rapidly and opening new store