What are the responsibilities and job description for the Slot Floor Technician position at Chinook Winds Casino Resort?
Description
Position Summary
Responsible for providing exemplary guest service by performing general maintenance & minor repairs of slot machines on the gaming floor.
Essential Functions
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Competency Statements
Communication Skills- Ability To Communicate Effectively With Others Verbally.
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Multitask- Ability to complete multiple tasks at one time.
Interpersonal - Ability to get along well with a variety of personalities and individuals. Supervision- Ability to work independently with minimum supervision.
Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
Education
High school diploma or GED.
Experience
One year of experience as a Key Person or 1-year experience working in an electronics or mechanical field.
Computer Skills
Microsoft Office beginner level including Word, Excel, and Outlook.
Certificates & Licenses
Siletz Tribal Gaming License.
Other Requirements
Will work assigned shifts as deemed necessary by the needs of the gaming operation.
Physical Demands
Vision: Near and Far
Sense of Sound
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
Position Summary
Responsible for providing exemplary guest service by performing general maintenance & minor repairs of slot machines on the gaming floor.
Essential Functions
- In absence of Slot Technician Supervisor, will report directly to Slot Supervisor while on shift.
- Perform preventative maintenance & minor repair of slot machines and related equipment on the gaming floor.
- Update machine maintenance records.
- Assist with slot machine installs, moves, conversions, connecting and disconnecting of all associated slot equipment.
- Provide assistance to Drop Team for drop related issues.
- Perform bill tests and other tests on machines as necessary.
- Repair Bill Validator and printers using test equipment in the tech shop.
- Repair bill jams with assistance from Security with checking out cash box access keys.
- Perform emergency cash canister exchanges with assistance from Security and Cage department.
- Provide assistance to customers with machine malfunctions and disputes.
- Provide assistance with jackpot payouts.
- Must safeguard entrusted monies, keys, and properties.
- Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required.
- Maintain general appearance and safety of work area on the casino floor and in the Slot Tech Shop.
- Provides input or recommendations for improvements and changes in processes or services.
- Inform Slot Manager and Slot Shift Supervisor of any pertinent information.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and customer service standards.
- Adheres to the confidentiality policy of Chinook Winds.
- All other duties as assigned.
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Competency Statements
Communication Skills- Ability To Communicate Effectively With Others Verbally.
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Multitask- Ability to complete multiple tasks at one time.
Interpersonal - Ability to get along well with a variety of personalities and individuals. Supervision- Ability to work independently with minimum supervision.
Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
Education
High school diploma or GED.
Experience
One year of experience as a Key Person or 1-year experience working in an electronics or mechanical field.
Computer Skills
Microsoft Office beginner level including Word, Excel, and Outlook.
Certificates & Licenses
Siletz Tribal Gaming License.
Other Requirements
Will work assigned shifts as deemed necessary by the needs of the gaming operation.
Physical Demands
- Stand Constantly
- Walk Frequently
- Sit Occasionally
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Occasionally
- Crawl Occasionally
- Squat or Kneel Occasionally
- Bend Frequently
- 10 lbs or less Frequently
- 11-20 lbs Frequently
- 21-50 lbs Occasionally
- 51-100 lbs Occasionally
- Over 100 lbs Not Applicable
- 12 lbs or less Frequently
- 13-25 lbs Occasionally
- 26-40 lbs Occasionally
- 41-100 lbs Occasionally
- Over 100 lbs Occasionally with assistance
Vision: Near and Far
Sense of Sound
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.