What are the responsibilities and job description for the Senior Human Resources Manager position at Chinook Winds Casino Resort?
Description
Responsible for leading and directing the daily functions of the Human Resources Department to ensure all functions are operating with efficiency. Assist the Director of Human Resources with the development, implementation, and administration of all Human Resources activities. Ensure services and offerings are commensurate with guests’ and team members’ expectations while consistently enforcing the established service standards.
Essential Functions
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 YEARS OR OLDER
Competency Statements
Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.
Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth.
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Analytical – the individual synthesizes complex or diverse information.
Judgement – the individual displays willingness to make decisions, exhibits sound and accurate judgement and makes timely decisions.
Education
High School Diploma or GED.
BA in Business Management, Business Administration or Human Resources Management preferred.
Experience
Six years’ of Human Resources Management experience to include recruitment, compensation, employee relations, unemployment, benefits and training.
Computer Skills
Experience working for a Tribal Casino preferred.
Microsoft Office intermediate level to include Word, Excel, Outlook and Access.
Proficient (or the ability to quickly learn) HRIS systems.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
Valid driver license.
PHR preferred.
Other Requirements
Knowledge of employment laws and their impact on tribal businesses on trust land.
Physical Demands
Physical Demands Lift/Carry
Stand Constantly 10 lbs or less Frequently
Walk Frequently 11-20 lbs Frequently
Sit Not Applicable 21-50 lbs Occasionally
Handling/Fingering Constantly 51-100 lbs Occasionally
Reach Outward Constantly Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally Push/Pull
Climb Not Applicable 12 lbs or less Frequently
Crawl Occasionally 13-25 lbs Occasionally
Squat or Kneel Occasionally 26-40 lbs Occasionally
Bend Frequently 41-100 lbs Occasionally
Not Applicable- Activity is not applicable to this occupation.
Occasionally- Occupation requires this activity up to 33% of the time (0-2.5 hours/day.
Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5 hours/day.
Constantly- Occupation requires this activity more than 66% of the time (5.5 hours/day.
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Work Environment
Work will take place in a small office environment with occasional exposure to a busy resort gaming environment with multiple distractions. The noise level in the work environment is usually quiet to moderate.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period. Occasionally the work environment will be in locations exposed to smoke and the associated effects.
Responsible for leading and directing the daily functions of the Human Resources Department to ensure all functions are operating with efficiency. Assist the Director of Human Resources with the development, implementation, and administration of all Human Resources activities. Ensure services and offerings are commensurate with guests’ and team members’ expectations while consistently enforcing the established service standards.
Essential Functions
- Manages the daily operations and administrative responsibilities of the Human Resources Department.
- Participates in developing department goals, objectives, and systems. Manages the implementation of all Human Resources activities and practices.
- Develops methods to improve Human Resources policies, processes, and practices and recommends changes to the Director of Human Resources.
- Conducts annual surveys, monitors the performance evaluation program to ensure effectiveness, compliance and equity and suggests revisions as necessary.
- Manages all employee relation issues; available to meet with employees and take employee statements, complaints, or concerns. Conduct and document investigations in a timely manner.
- Assists and advises managers and recommends action regarding employee corrective actions, work improvement plans, performance reviews/evaluations and terminations to ensure compliance with employment laws, regulatory requirements, internal policies and procedures and Chinook Winds Casino Resort initiatives and organizational goals.
- Reviews and signs off on all performance reviews/evaluations, employee corrective actions, work improvement plans, and terminations.
- Serves as a liaison between management and employees by handling questions to help resolve workplace problems. Provide Human Resources support to team members at all levels.
- Become a business partner to managers by understanding the organizational structure of all departments.
- Oversee unemployment claims and hearings, new employee orientation, HRIS, Administrative Assistants, training, employee relations counseling and exit interviews.
- Keeps the Director of Human Resources informed of significant problems that jeopardize the achievement of Chinook Winds Casino Resort goals or are not being addressed adequately at the line management level.
- Represents Chinook Winds Casino Resort at personnel related hearings, investigations, and on committees as assigned by the Director of Human Resources.
- Compiles statistical reports concerning personnel related data to identify and determine causes of personnel problems, trends in turn over and make recommendations for improvement of personnel policies and practices. Compiles and presents The Tribal Tracking Report to the GM in a timely manner.
- Conduct a weekly Human Resources Department meeting.
- Ensure the execution of service expectations and core values.
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
- Works with the Director of Human Resources in developing all long- and short- term goals and developing and executing the Human Resources Department budget and MBOs.
- Develops, implements, and maintains the Human Resources policies and procedures and evaluates goals, objectives, programs, promotions, budgets, policies, and procedures for the Human Resources Department.
- Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced.
- Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
- Ensures the Human Resources scheduling and staffing is sufficient.
- Completes, monitors, and develops staff through evaluation and development plans.
- Mentors, trains, and develops staff as it relates to service and sales.
- Trains employees in designated areas and monitors progress.
- Develops and maintains a teamwork environment.
- Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
- Develops, implements, and monitors programs that ensure a safe, clean facility and work environment that is in compliance with all appropriate regulations.
- Keeps current on trends within the hospitality, convention, restaurant, vacation, and travel industries.
- All other duties as assigned.
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 YEARS OR OLDER
Competency Statements
Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.
Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth.
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Analytical – the individual synthesizes complex or diverse information.
Judgement – the individual displays willingness to make decisions, exhibits sound and accurate judgement and makes timely decisions.
Education
High School Diploma or GED.
BA in Business Management, Business Administration or Human Resources Management preferred.
Experience
Six years’ of Human Resources Management experience to include recruitment, compensation, employee relations, unemployment, benefits and training.
Computer Skills
Experience working for a Tribal Casino preferred.
Microsoft Office intermediate level to include Word, Excel, Outlook and Access.
Proficient (or the ability to quickly learn) HRIS systems.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
Valid driver license.
PHR preferred.
Other Requirements
Knowledge of employment laws and their impact on tribal businesses on trust land.
Physical Demands
Physical Demands Lift/Carry
Stand Constantly 10 lbs or less Frequently
Walk Frequently 11-20 lbs Frequently
Sit Not Applicable 21-50 lbs Occasionally
Handling/Fingering Constantly 51-100 lbs Occasionally
Reach Outward Constantly Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally Push/Pull
Climb Not Applicable 12 lbs or less Frequently
Crawl Occasionally 13-25 lbs Occasionally
Squat or Kneel Occasionally 26-40 lbs Occasionally
Bend Frequently 41-100 lbs Occasionally
Not Applicable- Activity is not applicable to this occupation.
Occasionally- Occupation requires this activity up to 33% of the time (0-2.5 hours/day.
Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5 hours/day.
Constantly- Occupation requires this activity more than 66% of the time (5.5 hours/day.
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Work Environment
Work will take place in a small office environment with occasional exposure to a busy resort gaming environment with multiple distractions. The noise level in the work environment is usually quiet to moderate.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period. Occasionally the work environment will be in locations exposed to smoke and the associated effects.
