Caseworker (Bilingual Resource Center)

Founded in 1965, the Chinese-American Planning Council, Inc. (CPC) aims to promote the social and economic empowerment of Chinese American, immigrant, and low-income communities. Today, CPC is the nation's largest Asian American social services agency and offers more than 50 programs at over 35 sites throughout New York City, including early childhood education, school-age care, youth services, workforce development, community services, and senior services. CPC strives to be the premier social service and leadership development organization. In 2017, CPC launched Advancing Our CommUNITY, its organization-wide strategy to expand services to address persistent needs and emerging trends and to improve leadership skills among staff and community members. In 2022, our core programs and emergency services reached 200,000 people living in all five boroughs and all 51 city council districts. In the summer of 2022, CPC was recognized as the number one Chinese American organization in New York City to recommend to a Chinese immigrant looking for in-language and culturally competent resources according to a recent survey. This accomplishment is a testament to the incredible work and dedication of our staff. (For more information, please visit: https://www.cpc-nyc.org/)

PROGRAM SUMMARY

The Bilingual Resource Center supports parents, families, and historically underserved communities of those with developmental disabilities. The center provides outreach, hands-on support, and guidance to help families navigate resources and services. With a focus on lower-income and immigrant families, it connects communities to educational, healthcare, social, and community-based programs, helping to remove barriers and make support more accessible.

JOB SUMMARY

Reporting to the Program Supervisor, the caseworker will provide direct support and advocacy to families of children with developmental disabilities, including assistance with language access and translation support. This position works closely with parents to help them understand their children’s educational needs, navigate the IEP process, and access community-based services. The caseworker also supports program operations through documentation, reporting, outreach, and coordination with staff, supervisors, and funding sources. Alongside the Supervisor, they will help manage the weekday and weekend components of the program.

ESSENTIAL RESPONSIBILITIES

• Provide family support such as training for family members, counseling, referral, advocacy, translation, and outreach to non-English speaking families with children who have developmental disabilities
• Assist parents and their children to understand their school IEP, assist them in requesting translation and support
• Connect families to a variety of community resources such as immigration services, healthcare, services, legal services, and other government benefits
• Coordinate a parent support group to provide networking and supportive opportunities for families
• Maintain progress notes and case review meeting notes
• Work with supervisor to recruit and meet target enrollment numbers as necessary
• Provide programmatic and administrative support to on-site and off-site staff, including the development, implementation, maintenance of staffs’ individual work schedule, work plan and staff agreements
• Prepare and submit progress notes and quarterly reports to the agency and funding sources in a timely manner. Coordinate with funding sources as necessary.
• Other duties as assigned by Supervisor and Community Services Director

Education and Experience:

• Bachelor's degree in health or human service-related field from an accredited college plus 1 year of social service experience or associate’s degree with 3 years of experience
• Capacity and knowledge to work with the I/DD population as well as clients with disabilities and being sensitive to individual needs

Skills and Competencies:

• Strong communication, leadership, and organizational skills
• Must be able to work independently as well as operate within a team dynamic
• Capable of managing multiple tasks and priorities effectively
• Proficient in basic reading, writing, and verbal English
• Bilingual in Cantonese and/or Mandarin is a must
• Basic knowledge of MS Office Suite
• Ability to utilize social media and knowledge of social media marketing

Additional Qualifications:

• Able to work weekends

COMPENSATION & BENEFITS OVERVIEW

• $24.73 - $26.93 per hour; 35 hours per week; day hours with weekends and occasional evenings
• CPC offers a comprehensive benefits package, including but not limited to generous paid time off (holiday, sick and vacation time), Medical, Dental, Vision, Basic Life Insurance Coverage, Commuter Benefits, and a 403(b) Retirement Plan.

HOW TO APPLY

Interested individuals should submit their resume, along with a cover letter addressed to Wei Zhang, when applying online via CPC’s website: https://www.cpc-nyc.org/jobs or selected online job boards. All documents should be submitted as one single file. Applicants may reach out to careers@cpc-nyc.org with any questions or further inquiries.

CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ , individuals with disabilities, and veterans to apply.

Salary : $25 - $27