What are the responsibilities and job description for the TECHNOLOGY ASSISTANT position at China Grove Middle School?
Technology Assistant
Purpose:
The Technology Assistant provides on-site, front-line technical support for elementary and middle schools, ensuring smooth daily operation of district devices, classroom technology, and instructional software. This position handles basic troubleshooting, enters and triages tickets, manages school-level technology inventory, and supports a positive, responsive customer service experience for staff and students.
Qualifications
- High school diploma or equivalent required; associate degree or technical certification preferred.
- Experience supporting technology in a school or customer service environment is preferred.
- Basic knowledge of iPads, MacBooks, classroom displays, printers, and educational applications.
- Valid driver’s license and ability to travel between assigned schools.
Knowledge, Skills, and Abilities
- Strong troubleshooting skills with the ability to diagnose and resolve basic hardware, software, and connectivity issues.
- Familiarity with Apple devices and operating systems (iPadOS, macOS) or willingness to be trained.
- Ability to learn district applications, including 1:1 , Mosyle, ClassLink, Canvas, and testing platforms.
- Excellent communication and customer service skills; able to explain solutions in clear, accessible language.
- Ability to prioritize tasks, follow established procedures, and escalate issues appropriately.
- Strong organizational skills for managing school-level inventory, device checkouts, and documentation.
- Ability to work independently and respond quickly to time-sensitive issues.
- Commitment to maintaining confidentiality and following district technology and security protocols.
Key Duties and Responsibilities
Front-Line Technical Support
- Serve as the first point of contact for staff and student technology issues in assigned schools.
- Perform basic troubleshooting for iPads, MacBooks, classroom displays, Apple TVs, printers, and peripherals.
- Support login issues, account access, app installations, testing platform readiness, and basic network connectivity checks.
- Provide quick response to classroom technology needs during the school day to minimize instructional disruptions.
Ticketing & Escalation
- Create, categorize, and manage support tickets in the district’s 1:1 system on behalf of students and staff.
- Resolve issues within the Technology Assistant scope and escalate to Tech 1/2/3 as appropriate.
- Document work completed in tickets to maintain accurate repair and service histories.
Device & Inventory Management
- Assist with device distribution, collection, and check-in/check-out processes.
- Maintain accurate inventories of student and staff devices, accessories, chargers, and peripherals.
- Perform basic device setup—including cases, asset tags, and simple Mosyle/MDM workflows.
- Support device preparation for testing windows and district deployments.
School-Based Operational Support
- Coordinate with school personnel on technology needs related to instruction, testing, and enrollment workflows.
- Ensure shared spaces (media center carts, charging stations, labs, etc.) remain organized and functional.
- Assist with small hardware swaps such as keyboards, chargers, adapters, and display cables.
- Demonstrate a professional, customer-oriented approach to supporting educators and students.
Term of Employment
- 10 Month Position
Salary Schedule