What are the responsibilities and job description for the Guest Services Assistant (Part-Time) position at ChildServe?
As a Guest Services Assistant, you will provide administrative support services to the Welcome Center and ChildServe operations to ensure that families, staff, and visitors have a positive experience. This includes welcoming visitors, answering a multi-line phone, navigating electronic faxes, and completing clerical work/projects as needed.
Schedule
Monday and Wednesday: 12:00pm - 5:30pm
How You’ll Make an Impact
- Answer multi-line telephone, routing the call as appropriate. Assist with mail as needed. Receive and process organizational faxes coming into the fax machine in a timely, confidential and accurate manner.
- Coordinate petty cash and payment functions, and monitor assigned cash boxes.
- Greet and identify the needs of visitors to ChildServe. Provide a positive customer service experience when interacting with families, visitors, and staff. Identify and communicate to providers when clients have arrived for appointments.
- Monitor the security system on assigned doors and contact facility support if issues arise. Assist leadership with emergency response needs.
- Direct visitors and clients to appropriate destinations. Monitor the weather radio and make necessary alert calls as needed.
- Provide clerical support to program and partner programs, as requested by leaders. May assist with updating data, providing project support, data collection, and similar tasks. Complete other duties as assigned.
- High School Diploma or GED required.
- One year of clerical/administrative or customer service experience.
- Ability to understand and communicate effectively and professionally in reading, writing, and speaking the English language.
Not sure if you hit 100% of the position expectations? Let's talk! Reach out to our Talent Acquisition team by emailing careers@childserve.org.
Benefits
- Employee Assistance Program (EAP)
- Wellness Program
- 403(b) retirement plan with company match
- Paid Time Off (PTO)
- ChildServe partners with families to help children with special healthcare needs live a great life.
- ChildServe is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
- ChildServe’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
- Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.