Patient Access Coordinator

Job Title: Patient Access Coordinator

Location: Hamilton (HAM)

Department Name: Patient Access Services

Req #: 0000257023

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Coordinator serves as the first point of contact for patients, families, and visitors, providing exceptional customer service while ensuring a welcoming and efficient registration experience. This role is responsible for patient registration, insurance verification, financial clearance, collecting copays and referrals, and directing visitors, while supporting the Patient Access team to ensure timely, accurate, and compassionate services.

As a Patient Access Coordinator, a typical day might include:

• Greet all visitors, patients, and families in a warm friendly manner in person and on the phone
• Provide visitors with visitor stickers and monitor that stickers are worn while visitors are on CSH premises
• Provide general information as requested, and direct visitors appropriately
• Determine the registration and or financial counseling needs of all patients who arrive for treatment
• Ensure that these patients are assisted by staff in a timely fashion in order to receive treatment as scheduled
• Request payment at time of service for co pays or other amounts due from the patient according to the Hospital's policy
• Collect insurance referrals from patients as needed
• Assist staff with other clerical duties, including patient registration and insurance verification as needed
• Log patient visits of patients in the hospital's information system
• Monitor lobby for safety
• Schedules ACC appointments and performs scheduling functions, confirms appointments,

This role might be for you if:

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.
• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High School Diploma or equivalent required
• Minimum of one year of Hospital or Medical experience
• Ability to demonstrate the five Corporate Values of CSH Excellence, Compassion, Teamwork, Innovation and Fun
• Must exhibit customer service and interpersonal skills, as well as problem solving abilities
• Basic PC skills required

Why You’ll Love Working Here:
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health:
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.