Intensive Care Coordinator

We are looking for Intensive Care Coordinators!

Children’s Services of Roxbury (CSR) is one of Massachusetts largest Black owned and operated non-profit organizations. This year is our 50-year anniversary and we need you to help us continue our mission to provide high quality services to economically disadvantaged children, youth, families, and individuals thus promoting and strengthening family life and individual growth. CSR’s mission is to bring peace of mind to families across Massachusetts, providing housing for homeless families, culturally attuned behavioral health services, foster care for abused and neglected children, affordable childcare for homeless children, and youth development programs. 

Mental health is the key to personal well-being, family and interpersonal relationships, and positive contribution to society. Our Behavioral Health Department (BHD) offers a comprehensive array of high quality, culturally sensitive mental health services that provide children and families with the services they need for success at home, in school, and in the community.

 We can’t wait for you to join us!

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Job Summary

Intensive Care Coordination (ICC) is a service that facilitates care planning and coordination of services for MassHealth youth, with serious emotional disturbances, under the age of 21, and enrolled in MassHealth Standard or CommonHealth who meet the medical necessity criteria. Care planning is driven by the needs of the youth and developed through a Wraparound planning process consistent with Systems of Care philosophy. Intensive Care Coordinator is the first level in the ICC series.

Essential Duties & Responsibilities: The Director of CSA may designate various other activities. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time for any reason.

 This service includes but is not limited to the following:

• Complete all required trainings, including Child/Adolescent Needs Strength (CANS) certification
• Provide intensive care coordination to youth/families
• Facilitate the development of a Care Plan Team (CPT)
• Conduct CANS and risk assessments
• Convene CPT meetings
• Coordinate and communicate with the members of the CPT to ensure the implementation of the Individual Care Plan (ICP)
• Work directly with the youth and family to implement elements of the ICP
• Coordinate the delivery of available services
• Monitor and review progress toward ICP goals and update the ICP in concert with CPT
• Conduct all necessary assessments in a timely manner and ensure that they are reviewed and approved as required prior to filing
• Maintain electronic records in an orderly and timely manner.
• Participate and come prepared to weekly supervision and staff meetings
• Ensure medical case consultations are requested as needed
• Work closely with Family Partners who share mutual cases
• Follow through with on-call policies and procedures
• Attend necessary trainings
• Ensure all services are provided in a professional manner, ensuring privacy and safety

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  An Associate’s degree or High School Diploma (equivalency) and a minimum of five (5) years of experience working with the target population.
• Must be certified in the Massachusetts Children’s Behavioral Health Initiative CANS.
• Must be able to meet with assigned families in their home and/or in the community and to transport families as needed.
• Experience in navigating child/family-serving systems and experience advocating for family members who are involved with behavioral health systems
• Must have excellent writing and communication skills.
• Knowledge of referral coordination to community and private/public resources.
• Bilingual
• Available and able to manage own work schedule to meet each family’s scheduling needs during business hours (M-F, 8am – 8pm).   

 What We Offer:

• Competitive Pay
• Health & Wellness Benefits (for full-time staff): medical, dental, vision, 401(k), and more
• Professional Development: free access to CEU-approved online trainings and growth opportunities
• Employee Discounts: savings on thousands of products and services
• Supportive, mission-driven culture
• Work with a professional, dedicated and compassionate team of people
• Help continue the important work of changing and saving lives