Program Director (Lighthouse)

PRIMARY FUNCTION/PURPOSE:

The Program Director is responsible for the day-to-day management of the program in accordance with regulatory compliance, contractual requirements, and organizational standards. This individual is responsible for the management of our Lighthouse location in Long Island City, New York.  

QUALIFICATIONS:

•    Master’s Degree in Social Work from an accredited college/university 

•    NYS licensure (LCSW or LMSW) strongly preferred

•    Minimum of four years’ human services experience, with at least two years of managerial and supervisory experience, and demonstrated professional progression in supervision and program management

•    Experience with multi-problem families and/or individuals desirable

•    Ability to think and act calmly in emergency situations

•    Ability to work with a team

•    Attention to detail and problem-solving skills 

•    Strong organizational skills with the ability to manage tasks efficiently 

•    Excellent time management skills with the ability to prioritize assignments 

•    Excellent analytical, evaluative, and human service management skills 

•    Excellent written and oral communication, organizational, supervisory, and leadership skills

•    Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment 

•    Must be adept and comfortable with crisis management

•    Ability to work effectively with a wide range of community-based providers

•    Knowledge of community health services, social service support agencies, and networks

•    Familiarity with DHS and OTDA social service documentation policies and procedures

•    High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases

PRIMARY RESPONSIBILITIES:

•    Monitor the program’s effectiveness to ensure that the program is achieving goals and targets as defined by DHS

•    Manage the program’s multi-disciplinary teams and ensure integration of delivery of services to the families

•    Ensure program staff implement procedures and policies to ensure quality service provision

OPERATIONS MANAGEMENT:

•    Collaborate with management in the development of annual operating budgets, review monthly expense reports, and ensure program expenditures are within budgeted parameters

•    Ensure billing reports are submitted in a timely manner, collaborate with the organization’s fiscal department to ensure management responds in a timely manner to billing inquiries and requests for billing corrections

•    Review and approve purchase requisitions and ensure that all expenditures comply with organizational procurement procedures

FACILITIES:

•    Collaborate with the Regional Director of Facilities/Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations

•    Collaborate with the Regional Director of Facilities/Operations in ensuring that the program meets 95% occupancy rate

•    Monitor unit work orders and complaints, ensure the operations teams respond to work orders and complaints in a timely manner

METRICS & PERFORMANCE:

•    Monitor and analyze reports and dashboard to ensure the program meets annual program goals and targets which support the mission and vision of the organization

•    Monitor DHS performance metrics and collaborate with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics

CONTINUOUS QUALITY IMPROVEMENT (CQI):

•    Lead the implementation of continuous quality improvement activities

•    Develop systems, processes, and tools which ensure the program meets/exceeds government/funder standards

•    Conduct program audits to ensure compliance with organizational and government/funder standards

•    Collaborate with organizational leadership in analyzing findings from internal and external audits while establishing measures to improve the delivery of services and deficiencies

•    Lead or participate in CQI projects and committees 

ADMINISTRATIVE:

•    Submit quality and timely reports to the organization and other regulatory agencies as mandated to ensure the program complies with reporting requirements

STAFF MANAGEMENT & DEVELOPMENT:

•    Hire, train, coach, and provide support to direct reports; provide on-going performance feedback and reviews in accordance with organizational policies

•    Ensure staff receive required trainings to ensure optimal performance and delivery of service to clients

•    Collaborate with Human Resources in addressing staff performance issues

•    Promote collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals

COMMUNITY RELATIONS:

•    Establish liaisons with appropriate community agencies to maintain linkages for services needed by the families

•    Participate in local community meetings and serve as liaison with local community members and representatives 

OTHER REQUIREMENTS (including Physical Demands):

•    May be required to work long hours and a varied schedule

•    Traveling throughout various locations in the New York City area

•    This is a full-time position with the need to be flexible due to the organization being a 24/7 operation

•    Lifting and moving objects weighing up to 30 pounds several times a week

•    Climatic issues of temperature variance and ventilation association with resident facility impact delivery of services

•    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.