Lead Cafe Associate

Department:  Visitor Development   

FLSA Status: Full-Time / Non-Exempt  

Reports to: Café Manager, Director of Visitor Development, Retail Manager, Visitor Services Supervisor, COO  

Compensation: Starting at $17.00 / hr. gratuity  

Direct Reports: None

Summary:   The Lead Café Associate is a versatile member of Delish, specializing in both customer service and performance management of the cafe. They set a shining example of the Museum’s character for the Associates and lead them daily to provide the best quality service and food possible. The Cafe Lead assists the Cafe Manager with managing policy, reporting, training, design, and marketing for Delish. As a member of the Visitor Development administrative team, their expertise will involve them in helping other sales departments and crafting a vision for the future of the Museum. This position is perfect for aspiring restaurant Managers or owners to develop their skills and knowledge and lead a foodservice team. 

Essential Duties and Responsibilities:  

• Welcome and acknowledge all visitors to the Café. 

• Supervision of the kitchen, staff, and dining room areas. 

• Preparing food and drinks for the Café or catered meals ordered for inhouse events.  

• Track and organize food and supplies.

• Assist in monthly inventory counts.

• Maintain compliance for routine inspections from the Maricopa County Environmental Health Department and other regulatory agencies. 

• Creating order lists for food and supplies and placing orders through various vendors. 

• Monitor food quality using FIFO. 

• Introduce and instruct policy to all Associates, assist in recruiting of Café staff and enforce all Museum safety protocols.

• Performance management and disciplinary action monitoring/reporting. 

• General housekeeping duties including sweeping, dusting, vacuuming, mopping all areas as necessary.

• Process credit cards, cash, and other monetary transactions in a fast-paced environment.

• Meet department revenue goals.

• Promote all current sales and discounts. 

• Communicate positively and professionally to co-workers in all levels of the organization. 

• Open/close/balance daily cash drawer(s).

• Stay up to date on museum policies, exhibits, and events.

• Work with a high level of energy, strong work ethic, and sense of excitement.

• Complete professional development activities as required by the Cafe Manager.

• Other duties as assigned 

Qualification/Requirements: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 Years of foodservice experience at a Supervisory or Management level
• 2 Years of cash-handling experience
• Strong interpersonal skills
• 34-40-Hour availability weekly with consistency
• Availability on weekdays, weekends, holidays, and some evenings for Special Events
• Excellent communication and customer service skills and a general customer-service orientation
• Strong ability to work under pressure and respond to deadlines and changing environments
• Experience working with children and families 
• Comfortable in large groups of people or crowds
• Basic computer literacy and operation – Web browsers, Email, Microsoft Office, Communication Apps
• Basic Mathematic Skills (addition, subtraction, multiplication, division)
• Fluency in Spanish and/or other languages desirable

Supervisory Responsibilities: Position directly supervises the Prep Cooks, Baristas, and Line Cooks for food safety purposes compliant with the Maricopa County Health Department. Position is one of the management team members directly responsible for performance management and policy communication to the other members of the team. Managerial responsibilities may be needed during high-volume time periods to ensure quality control of food items and positive staff experience. General museum management including any floor staff of Visitor Development department (admissions, gift shop, group greeting, etc.) when needed. Cash-handling experience and supervision will be requested. May be called upon to assist other departments with supervisory duties or other administrative tasks as needed.

Education/Training/Experience:

• High School graduate or GED
• Must meet requirements of employment background check
• Must have or obtain a Food Protection Manager card within a calendar year of hiring

Language Skills: Ability to respond to common inquiries or complaints from visitors amicably. Communicate effectively with team members to positively impact the kitchen. Fluency in Spanish and/or other languages desirable.

Mathematical Skills: Standard arithmetic for dealing with cash transactions (I.e. adding/subtracting/multiplying), fundamental understanding of weight measurements in pounds and ounces. Understanding of time calculations and measurements. Counting for inventory or ordering purposes. Managing finances with the Cafe Manager to ensure budget compliance.

Computer Skills: Knowledge of the Toast Point-of-Sale systems, Kitchen Display Systems, and Kiosks. Computer navigation for ordering and inventory purposes, and regular digital correspondence with the various members of the office/administrative teams.

Physical Requirements:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain standing and moving in a stimulating environment for up to 12 hours and must have good communication skills (i.e., communicate clearly and effectively in both written and spoken English). The employee must be able to see well and able read fine print and comprehend shorthand information. This job regularly requires lifting and moving boxes and kitchen supplies up stairs, weighing up to 55 lb. Must be able to vocalize regularly and clearly for safe kitchen navigation.

Environmental Requirements:

Must be able to work in a well-lit work area with fluctuating temperatures due to use of commercial ovens. May also be exposed to extreme weather conditions with constant ambient noise levels. Must be able to work in open areas with other employees. Must be able to work around knives, slicers, and other sharp objects. Must be able to operate with unpleasant smells and sounds for periods of up to 8 hours continuously.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.

CMoP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CMoP complies with applicable state and local laws governing non-discrimination in employment.

The Children's Museum of Phoenix is an at-will employer.  This means that both you and the museum reserve the right to terminate the employment relationship at any time for any reason with or without notice or reassign you or change your compensation.

Salary : $17