Operations Supervisor-Appointment Center

Job ID

67483

Location

Aurora, Colorado

Full/Part Time

Full-Time

Regular/Temporary

Regular

Why Work at Children's....

Here, it’s different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit and a celebrated history, we’re making new strides every day.

We’ve been Magnet-designated three times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report. 

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 12 specialty care centers, 400 outreach clinics and 7,000 healthcare professionals representing the full spectrum of pediatric care specialties.

We need your expertise.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different. Do you have what it takes?

Additional Information

Department: Appointment Center

Hours per week: 40, eligible for benefits

Shift: Based on department needs: Availability Seven days a week  (7a-7p)

Job Overview

The Operations Supervisor provides supervision to a team of administrative support.  The supervisor is responsible for coaching, mentoring, modeling best practices, scheduling, managing Paid Time Off (PTO) and day-to-day performance for direct reports. The supervisor is responsible for monthly audits/scorecards and communicating as appropriate.

Responsibilities

Population Specific Care

No direct patient care.

Essential Functions

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

Recruits, screens and selects applicants for administrative support roles.

Educates all staff on job processes.

Ensures proper training of staff by utilizing the resources available within the team.

Assigns and manages day-to-day work flow for staff.

Manages, mentors, and supports staff on a daily basis.

Develops clear goals and objectives for performance management and effectively communicates accountability. 

Creates a culture and atmosphere that will lead to a high level of employee engagement.

Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.

Provides and utilizes productivity reports for the department to assess performance of entire team.

Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.).

Participates in labor cost and financial component decisions related to day-to-day operations.

Performs Kronos and other relevant time keeping administration.

Manages day-to-day administrative operations, including staffing.

Acts as a working supervisor and remains available to provide coverage for administrative/support staff.

Establishes and maintains partnerships across the hospital with operational, clinical, faculty/provider leadership.

Establishes team communication norms and staff rounding.

Other duties as assigned.

Other Information

SCOPE AND LEVEL

Guidelines: Guidelines are in the form of stated objectives for the section, unit, function, or project. Is normally the first level of full supervision in a classification series. Performs most elements of supervision over 50% of the time.  May also perform the work of front line staff as needed.

Complexity: Work assignment is generally unstructured and employee is responsible for assigning and supervising a variety of functions to achieve the objectives of the section, unit, or project.  Duties performed involve weighing and evaluating factors requiring judgment, analytical ability, and problem solving.

Decision Making: Employee is responsible for simultaneous coordination and supervision of several functions, programs, or projects in various stages of completion. Primary responsibility for arranging and directing the work of two or more employees. 

Communications: Contacts are of a non-prescribed nature involving the negotiation and resolution of problems and where exceptional degrees of discretion, judgment, and specialized knowledge are required in carrying out the programs and policies of an organization.

Supervision Received: Under managerial direction, the employee has personal accountability for carrying out the work objectives of an organizational unit or section within the scope of established guidelines and the mission of the organization or department.  Employee is expected to resolve problems that arise in the normal course of the work.  Work may be discussed with higher level supervisors and reviewed for soundness of judgment and feasibility of decisions.

Qualifications

Education:  High School diploma or equivalent.

Experience:  Minimum of two (2) years previous relevant experience in a health care setting. 

Call Center experience Preferred 

Prior Training experience Preferred 

Equivalency:  Bachelors’ degree in Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis.

Physical Requirements

Ability to Perform Essential Functions of the Job

Audio-Visual: Color Discrimination – Fair

Audio-Visual: Depth Perception – Fair

Audio-Visual: Near Vision: Good

Audio-Visual: Far Vision: Good

Audio Visual: Hearing: Good

Motion: Bend: Up to 1/3 of the time

Motion: Reach up to 1/3 of the time

Motion: Carry up to 1/3 of the time

Motion: Pull up to 1/3 of the time

Motion: Push up to 1/3 of the time

Weight Lifted/Force Exerted: Up to 10 lbs. or more of the time

General Activity: Stand/Walk up to 4hrs a day

Use of hands/feet: Precise Motion Function (or fine manipulation)

Work Environment

Exposure: Exposure to blood/body fluid: Occasional

Exposure: Exposure to cold/heat: Occasional

Exposure: Exposure to infectious disease: Occasional

Mental and Emotional Requirements:  Manages stress appropriately

Mental and Emotional Requirements: Works with other effectively

Mental and Emotional Requirements: Handles multiple priorities effectively.

Mental and Emotional Requirements: Independent discretion/decision making.

Mental and Emotional Requirements: Makes decisions under pressure.

Mental Stress: multi-tasking, meeting deadlines, prioritizing

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation.  Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Annual Salary Range (Based on 40 hours worked per week): $57,085.51 to $85,628.26

Hourly Salary Range: $27.44 to $41.17

Benefits Information

As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, 403b employer match (retirement savings), and a robust wellness program.

Salary : $27 - $41