Administrative Support Division Trainer

Job ID

68694

Location

Aurora, Colorado

Full/Part Time

Full-Time

Regular/Temporary

Regular

Why Work at Children's....

Here, it’s different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit and a celebrated history, we’re making new strides every day.

We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report. 

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 12 specialty care centers, 400 outreach clinics and 7,000 healthcare professionals representing the full spectrum of pediatric care specialties.

We need your expertise.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different. Do you have what it takes?

Additional Information

Department: Appointment Center

Hours per week: 40, eligible for benefits

Shift: Must be available to work between the hours of 7am to 7pm and available to work occasionally on weekends.

Job Overview

The Administrative Support Division Trainer is responsible for the development of curriculum and delivery of training to both new and current agents. The Trainer will be responsible to work with clinic leadership and Division leadership to guide the design, adjustments, and implementation of training programs to support the objectives of the organization. The Trainer must be familiar with all aspects of the Division’s workflows and ensure the understanding of end-to-end workflows by all team members. The Trainer should employ tactics for learning programs and facilitate training both in-person and virtually as needs dictate. The Trainer would be responsible to deliver a coordinated training of both technical and soft skill curriculum.

Responsibilities

POPULATION SPECIFIC CARE

No direct patient care.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

Training and Facilitation: Deliver content in a highly impactful, engaging and applicable manner for short term and long-term employee development. This also includes providing training, coaching and support for external trainers. The Trainer would be creating, editing, and maintaining training materials.

Instructional Design: Provide continual needs analysis, research, design, development and implementation of content to meet the needs of employees at all levels of the organization. Topics include soft skill development talent development, clinic specific workflows, team performance, operational excellence, change management, etc.

Division Support: Provide assessment, development, coaching and implementation with team members to achieve business results which are aligned with the organizational mission, vision, values and strategy.

 LMS Support:  Provide support and back up for our internal LMS Systems Administrator as needed in areas such as database administration, user support, tracking, reporting and troubleshooting. This also includes supporting the integration and transition to a new LMS system that will impact the entire Children's Hospital Colorado organization.

Works with Quality to track performance at team and individual level to ensure the success of the training and utilizing resources efficiently

Partners closely with Revenue Cycle Training Team on updates necessary to curriculum and system-wide changes to processes

Coordinates and supports special assignments

Partners with unit/department leadership to create on-going training and communication.

Continually evaluates processes and partners with unit/department leadership to strategize roll-out/education of new or updated processes.

Represents the clinical and/or administrative support staff roles on various committees and initiatives.

Performs duties as assigned

Other Information

SCOPE AND LEVEL

Guidelines:  Guidelines are generally numerous, well established, and directly applicable to the work assignment.  Work assignment and desired results are explained by general oral or written instructions.

Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy.  Employee primarily applies standardized practices.

Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases.  Brings non-routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.

Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.

Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction.  Work product is subject to continual review.

Qualifications

EDUCATION – Bachelor's degree is required.

EXPERIENCE – Minimum of three (3) years of related experience is required.

EQUIVALENCY – Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements.

Physical Requirements

Ability to Perform Essential Functions of the Job

Audio-Visual: Color Discrimination – Fair

Audio-Visual: Depth Perception – Fair

Audio-Visual: Near Vision: Good

Audio-Visual: Far Vision: Good

Audio Visual: Hearing: Good

Motion: Bend : Up to 1/3 of the time

Motion: Reach up to 1/3 of the time

Motion: Carry up to 1/3 of the time

Motion: Pull up to 1/3 of the time

Motion: Push up to 1/3 of the time

Weight Lifted/Force Exerted: Up to 10 lbs. or more of the time

General Activity: Stand/Walk up to 4hrs a day

Use of hands/feet: Precise Motion Function (or fine manipulation)

Work Environment

Exposure: Exposure to blood/body fluid: Occasional

Exposure: Exposure to cold/heat: Occasional

Exposure: Exposure to infectious disease: Occasional

Mental and Emotional Requirements:  Manages stress appropriately

Mental and Emotional Requirements: Works with other effectively

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation.  Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Annual Salary Range (Based on 40 hours worked per week): $61,366.92 to $92,050.38

Hourly Salary Range: $29.50 to $44.25

Benefits Information

As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, 403b employer match (retirement savings), and a robust wellness program.

Salary : $30 - $44