SUPPORT SERVICES COORDINATOR - FT (51688)

Summary

The Foster Care to Permanency (FC2P) Support Services Coordinator is responsible for the management of family foster care and adoption case records and administrative support for Foster Care to Permanency staff. These duties include the coordination of client records, data systems, and workflow. We are looking for a full-time Coordinator to work in the Raleigh office.

Primary Job Functions

1. 1. Duties
      • • Perform Criminal Records checks for applicants and upload into Binti database; confirm information provided to obtain Adam Walsh Child Abuse/Neglect checks and Out of State CRCs; follow-up to make sure these documents are obtained; data entry/scan/upload information into Binti
        • Assignment of Specialist letters to applicants; update information in database system(s)
        • Process approved foster care licenses, data entry/scan/upload to Binti/Apricot, with notification to assigned Specialist, provide to DSS as needed.
        • Managing family client records for Foster Care to Permanency including new case set up and follow-up on missing items
        • Processing and filing of all case documentation for services provided to clients
        • Submit family referrals matched with specific children and recording in Apricot and/or Binti
        • Submitting RILs and fingerprints to State office for approval and subsequent coordination/follow-up; data entry/scan/upload to Binti
        • Prepare foster care service contracts for children in care and follow-up with DSS for those contracts not received; scan/upload to Binti
        • Processing of foster care licensing packets and adoptive pre-placement assessment packets and verification of required documentation; data entry into Apricot and/or Binti
        • Submitting approval letters to families upon receipt of licensure from State
        • Monitor DQR Report in Apricot and coordinate with Specialist for missing documentation/ information
        • Processing and filing of documentation within set timeframes
        • Compiling client records according to the procedures required to comply with guidelines for accreditation, licensure, local area mental health entities, or other appropriate funding sources
        • Assist with office and building maintenance including, but not limited to, ordering office supplies, assisting with mail, office equipment, facility maintenance reports (where applicable), and coordination of room use/reservations.
        • Assist with CHS events related to foster care to permanency services as needed
        • Assist as needed for Hub support coverage or as assigned
        • Provide assistance to clients and other visitors in the office area
        • Perform other duties related to program goals and projects as needed
        • Display sensitivity to the service population’s cultural and socioeconomic characteristics
        • Attend team meetings (in person or via Teams)

1. 2. Contribute to a positive, engaging work environment.
   1. Display sensitivity to the service population’s cultural and socioeconomic characteristics
   2. Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
   3. Develop a strong knowledge base and stay current on job-related issues and trends.
   4. Participate actively in departmental meetings, training, and education, as well as the quality process.
   5. Comply with CHS’s code of conduct, policies, procedures, and other obligations.
   6. Perform other duties related to department goals and projects as needed.

Competencies

Schedule Expectations

Will work a standard scheduled week, 8:30am - 5pm, Monday - Friday, The ability to work flexible hours may be required to meet business needs. If working remotely, will be required to be available by telephone and email during specified hours. Occasional travel may be required to conduct business-related activities.

Physical Effort and Work Environment