Program Manager

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Program Manager manages the daily operations of a group of direct services teams; supervises direct service and support team members; and coordinates service delivery so that client needs, program goals and contract objectives are effectively met. Overall, the Program Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Manage the daily operations of a group of direct services teams; supervise direct service and support team members; and coordinate service delivery so that client needs, program goals and contract objectives are effectively met.

• Oversee regular individual and group team member meetings, case consultation, and proper client to team member ratio.
• Assist the Program Director in developing core competencies, coaching plans, and orientation for program team members.
• Approve admission of clients to program, assign cases to program team members, and oversee service delivery.
• Provide support with in-crisis or problem cases and provide ongoing assistance to program team members in coordinating services.
• Review and monitor case files for both internal and external quality assurance standards.
• Ensure services provided comply with contractual requirements.
• Liaise with community agencies such as Dept. of Children and Families and Dept. of Juvenile Justice, etc.
• Attend closure or conference staffing.
• Assure team members complete all documentation and reports in a professional and timely manner.
• Assist with grant writing, contract negotiation and/or re-accreditation preparation.
• Maintain and generate necessary reports and documents in a timely manner.
• Provide direct supervision and casework in the absence of program team members.
• Attend program related trainings, programs, community meetings, and activities.

2. Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.

• Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results.
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
• Implementing policies and practices designed to prevent, recognize and respond to work-related stress.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Master’s degree in a Social Work or comparable Human Services field from an accredited university, required
• Florida Driver’s License within 30 days from hire is required, along with daily access to a reliable and insured vehicle.

Experience:

• Two years’ experience working with children and families, preferably in the type of program that the Program Manager will be overseeing, required.
• One year of supervisory experience, required.

Competencies

Knowledge of:

• VARIOUS COMMUNITY RESOURCES

Skills and Proficiency in:

• Planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Collaboration, teamwork, consulting, facilitation, coaching and mentoring
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environment
• Maintain professional boundaries and handle confidential information appropriately
• Handle highly stressful and sensitive situations in a professional manner
• Perform at a high level of autonomy, with general supervision
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality
• Commit to providing high customer satisfaction with positive service delivery results
• Solve varied problems and document results using sound judgment
• Conduct research, assemble and analyze data to prepare documents and draw valid conclusions
• Supervise others, with coaching skills that result in accomplishing goals through direct reports
• Demonstrate the behaviors of the CHS Common Bond Values

Together, good can be done.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.