Patient Service Representative

Children's Health of Carolina, PA of Fayetteville is seeking an experienced Patient Service Representative to create a welcoming and supportive environment for our patients.

Position Details:

• Status: Full-time
• Schedule: Monday – Friday, 9:00 a.m. – 6:00 p.m.
• Rotating Saturdays: 9:00 a.m. – 12:00 p.m.

Ideal candidate should love kids, have medical office experience and be able to work in a fast-paced environment. Must be a quick learner and have an understanding of electronic health records. Must pose excellent verbal and communication skills.

Why You’ll Love Working Here. We value our team and offer a competitive benefits package designed to support your health, financial security, and work-life balance:

• 100% Employer-Paid Medical, Dental, Vision & Life Insurance
• 401(k) & Roth Retirement Plan with 3% Employer Contribution (No Match Required)
• Quarterly Bonuses
• Generous Paid Time Off & 9 Paid Holidays
• Low-Cost Short- & Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Options (Accident, Hospitalization, Cancer, Critical Illness & Life)

Description: Those individuals working as a Patient Service Representative (Check-in/out) are responsible for the front-line defense of Children’s Health of Carolina, PA. This includes promptly and warmly welcoming and greeting the patient and the parent/caregiver as they arrive and assisting them with their check-in/out.

Duties and Responsibilities:

• Warmly welcome and greet patients and their families as they enter the office.
• Determine the need for visit (scheduled, walk-in, etc.). Ask why the child is to be seen.
• Obtain accurate demographic information, including insurance information and enter changes in the computer. Ask for a telephone number where they can be reached during the day, preferably a cell phone number if they have one.
• Verify insurance coverage, call for Carolina Access approval, if needed.
• Stress the importance of bringing Medicaid/Insurance ID card, social security card, and shot record to all visits.
• Scan or make copies of necessary documentation.
• Collect co-payments on all appropriate visits.
• Make patients aware of old balances and try to collect, if necessary, establish a payment method and timeframe.
• Send the data for the encounter form to be printed.
• Notify patients of delays in wait time. Follow up with patients and families who seem to have been waiting for long periods of time.
• Enter new patients in the electronic record.
• Have patients complete necessary HIPAA paperwork and verify with proper identification.
• Ensure end of day batch report and totals are correct.
• Ensure adequate supplies are available and notify the Director of Materials and Facilities Management of any needed supplies, etc.
• Ensure that all equipment utilized for duty of job is properly functioning and notify the Director of Materials and Facilities Management when repairs are needed.
• All phone calls should be returned within an hour, unless there are extenuating circumstances.
• Consistently provide immediate and appropriate attention to patients and family members.
• Consistently demonstrate prompt and reliable attendance.
• Consistently demonstrate cooperation and assistance with other CHC employees.
• Consistently demonstrate positive response to scheduling changes.
• Constantly monitor the reception area for cleanliness.
• Always protect the confidentiality of information and records.
• Always follow mandated regulations such as HIPAA and OSHA.
• All other duties as assigned/requested.

Qualifications:

• High School graduate required
• 1 yr experience working in a medical office setting
• Excellent organizational skills
• Excellent communication skills (oral and written).
• Ability to work with others in a tactful and diplomatic manner.
• Must be detail oriented, self-motivated, organized and exemplify the attitude and manner of a team player.
• Basic computer skills are required.
• Physical demands include speech, visual and auditory acuity, frequent sitting with some standing and walking.
• Work conditions include contact with patients in controlled environment, potentially contagious diseases and possibly bloodborne pathogens.

Qualifications:

• High School graduate required
• 1 yr experience working in a medical office setting
• Excellent organizational skills
• Excellent communication skills (oral and written).
• Ability to work with others in a tactful and diplomatic manner.
• Must be detail oriented, self-motivated, organized and exemplify the attitude and manner of a team player.
• Basic computer skills are required.
• Physical demands include speech, visual and auditory acuity, frequent sitting with some standing and walking.
• Work conditions include contact with patients in controlled environment, potentially contagious diseases and possibly bloodborne pathogens.

Join Our Team! If you’re passionate about helping children and families and want to work where your contributions truly matter, we’d love to have you on our team. Apply today and grow with Children’s Health of Carolina, PA!

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.