What are the responsibilities and job description for the Onsite IT Technician position at CHILDRENS GUILD INC?
Are you a tech-savvy problem solver who wants your work to matter?
At The Children's Guild, technology isn't just infrastructure — it's a lifeline for educators, students, and families. We are looking for a motivated and people-centered Onsite IT Technician to keep our schools and programs running smoothly across the Greater Baltimore/Washington region.
Who We Are
The Children's Guild is a nonprofit organization dedicated to transforming how America educates and cares for its children. We operate special education schools, public charter schools, therapeutic programs, outpatient mental health clinics, apprenticeships, and more — all united by a single mission: helping every child thrive.
The Opportunity
As our Onsite IT Technician, you will be on the front lines — traveling between our school locations, solving technical challenges, and empowering teachers and staff with the tools they need to do their best work for students.
You will:
- Diagnose, troubleshoot, and resolve hardware, software, and network issues across multiple sites
- Create and manage IT support tickets, keeping staff informed every step of the way
- Install and configure software and devices, including laptops, Chromebooks, hotspots, and phones
- Provide hands-on and remote technical support to staff and students
- Serve as the onsite point of contact for IT equipment deployment and management
- Partner with the central IT team to proactively identify and resolve emerging issues
- Train staff and teachers on the correct use of devices and educational technology
What We're Looking For
✔ High school diploma or GED (required)
✔AA, Undergraduate degree and or Certifications (A , Net , or Security ) (preferred)
✔ Working knowledge of computers, laptops, tablets, smartphones, and common software
✔ Strong communication and customer service skills — you'll be working with teachers, students, and colleagues daily
✔ A proactive, problem-solving mindset with the ability to see tasks through to completion
✔ Ability to multitask, stay flexible, and thrive in a fast-moving environment
✔ Reliable Transportation between school sites in Washington DC, College Park, and PG County MD.
✔ Must be an approved driver — up to 75% travel between sites
✔ Ability to lift up to 20 lbs.
Why The Children's Guild?
- Meaningful work — your technical skills directly support the education and care of children with diverse needs
- Hourly rate: $18-$25/hr.
- Supportive, mission-driven team committed to making a difference
- Professional development and specialized training opportunities
- Inclusive workplace that values diversity, equity, and belonging
Ready to Make an Impact?
If you're a self-motivated IT professional who thrives on solving problems and supporting people, we want to hear from you.
Salary : $18 - $25