What are the responsibilities and job description for the Crisis/MRSS Program Manager position at Children’s Resource Center?
$10,000 SIGN-ON BONUS
Job Type: Full-time
Work Location: Hybrid
Job Summary:
The Children’s Resource Center is seeking an experienced, passionate, and dynamic Crisis/Mobile Response and Stabilization Services (MRSS) Program Manager to lead our crisis intervention team serving youth and families throughout the community. This leadership position is responsible for the daily operations, clinical oversight, staff supervision, and program development of our Crisis and MRSS services. The Program Manager plays a critical role in ensuring timely, high-quality, trauma-informed crisis response services that promote safety, stabilization, and connection to ongoing care.
Essential Duties & Responsibilities:
Provide leadership, supervision, and performance management for Crisis and MRSS staff.
Ensure the delivery of high-quality, person-centered, and trauma-informed crisis services.
Oversee program scheduling and staffing to ensure effective crisis response coverage.
Monitor program performance indicators, outcomes, productivity, and service quality.
Review clinical documentation for quality, compliance, and timeliness.
Support staff through coaching, consultation, and professional development.
Participate in recruitment, hiring, onboarding, and retention efforts.
Collaborate with schools, hospitals, law enforcement, child welfare agencies, juvenile courts, and community partners.
Assist with program planning, implementation, and continuous quality improvement initiatives.
Ensure compliance with Medicaid, state regulations, accreditation standards, and agency policies.
Participate in on-call leadership responsibilities as assigned.
Support crisis response efforts during community emergencies and critical incidents.
Prepare reports and maintain program data as required by agency leadership and funding sources
Qualifications:
Required
Master's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related behavioral health field.
Independent Ohio licensure (LISW-S, LPCC-S, IMFT, or equivalent).
Minimum of three years of clinical experience working with children, adolescents, and families.
Minimum of two years of supervisory or leadership experience.
Strong knowledge of crisis intervention, risk assessment, suicide prevention, and behavioral health systems.
Valid driver's license and ability to travel throughout the service area.
Preferred:
Experience in Mobile Response and Stabilization Services (MRSS), crisis services, or intensive community-based treatment programs.
Experience with Medicaid-funded behavioral health services.
Training in trauma-informed care, de-escalation, and crisis stabilization models.
Knowledge, Skills, and Abilities
Strong leadership and team-building skills.
Excellent clinical judgment and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Effective communication and collaboration skills.
Strong organizational and problem-solving abilities.
Commitment to serving children and families with compassion, dignity, and respect.
For list of benefits, visit our Job Openings page
Interested in applying? Email your resume to Mindy Gallant, Director of Operations and Human Resources, at mindyg@crcwoodcounty.org