Social Service Supervisor

Primary Function/Purpose

The Social Service Supervisor is responsible for overseeing a team of Case Managers to ensure the support and resources necessary to promote self-sufficiency and independent living skills for families’ w/children residing in temporary shelter are being provided in accordance with CRF, DHS and OTDA standards.

Primary Responsibilities

• Ensure document folder in CARES (VDP, Client rules and regulations, Crib acknowledgment, ACS Video, etc.) is completed and documented immediately upon client arrival.
• Provide field orientation and on the job training to Case Managers.
• Create and execute plans for meeting contracted ILP completion and placement goals.
• Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks in accordance with prescribed timeframes and mandates.
• Ensure Case Managers are providing consistent services in accordance CRF, DHS and OTDA policies and procedures.
• Monitor Case Managers work activities via CARES reviews, physical chart reviews, and spreadsheets.
• Conduct individual and group supervisions with Case Managers. Provide staff with documented feedback of performance, including areas of strength and areas in need of development.
• Conduct performance evaluations of Case Managers as per CRF, DHS, and OTDA policies and professional standards.
• Collaborate with Social Services team to develop service plans to address clients’ needs related to housing, substance abuse treatment, mental health and/or employment, etc.
• Meet with Senior Management (PD and APD) for individual and group supervision.
• Assist families with identifying appropriate housing resources and assist application process as needed.
• Monitor demographic report to better guide Case Managers and ensure program compliance with CRF, DHS, and OTDA expectations.
• Attend and moderate Case Conferences with Case Managers and challenging, noncompliant and/or housing ready clients.
• Establish linkage with community service providers to obtain housing, health, and social services for clients.
• Assist in facilitation of intake, discharge, transfers, and placement into permanency as needed.
• Complete ILP’s and other Case Management related tasks as needed.
• Generate and distribute reports (i.e., exit projection, quarterly projection, case summaries).
• Support in the acquisition of housing vouchers and placements.
• Deliver crisis management and intervention services to clients.
• Support efforts to place families into permanent housing.
  
  

Minimum Qualifications

• Bachelor’s degree in Social Work required.
• At least two (2) years of experience in a related field. Experience with multi-problem families desirable.
• Bilingual in Spanish.
• Demonstrated knowledge of and proficiency in CARES.
• Demonstrated experience working in shelter setting and/or with high-risk families, including families with documented histories mental health, substance abuse, Domestic Violence, child abuse/neglect.
• Ability to work effectively with a wide range of community-based providers.
• Working knowledge of Case Management theories and approaches.
• Knowledge of community health services, social service support agencies and networks.
• Familiarity with DHS/OTDA social service documentation policies and procedures.
• Critical thinking, analytical and problem-solving skills as well as resourcefulness.
• Demonstrated ability to be flexible, work independently as well as with a team.
• Familiarity with housing vouchers (i.e., Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS).
• Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations.
• Ability to assess needs and assist residents in developing housing plans for promotion of self-sufficiency and permanent housing.
• Excellent analytical, evaluative, and human service management skills.
• Strong organizational and leadership skills.
• Supervisory experience with a team-oriented approach.
• Must have incredible initiative, the ability to work well under pressure.
• Ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
• Must be adept and comfortable with crisis management.
• Excellent oral and written communication skills coupled with strong interpersonal skills.
• Ability to think and act calmly in emergency situations.
• Attention to detail and problem-solving skills.
• Excellent time management skills with ability to prioritize assignments.
• Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.
  
  

OTHER REQUIREMENTS (including Physical Demands)

• May be required to work long hours and a varied schedule.
• Travelling throughout various locations in the New York City area.
• Lifting and moving objects weighing up to 30 pounds several times a week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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