Shift Supervisor (Hope House)

The Shift/Safety Supervisor is directly responsible for the management and supervision of the Safety Monitors on duty on their assigned shift. Monitors all activities to ensure safety in the physical plant and civility amongst clients, visitors and staff.

 PRIMARY RESPONSIBILITIES:

• Supervises Safety Monitors and ensures all safety and security duties are performed as per agency protocol.


• Conducts fire drills and documents results.


• Responds to incidents and follows DHS and agency protocols in responding to and documenting incidents.


• Reports incidents of Child Abuse to the state Central Registry.


• Interacts with HERO and provides updates on unit vacancies and occupancies. Accepts referrals and conducts initial intake of new families upon arrival to the facility.


• Answer facility phone and directs calls.


• Ensures that Safety Monitors conduct patrols and are monitoring the CCTV camera system and are reporting and documenting observations.


• Assists Safety Monitors in ensuring that clients follow shelter rules while in the facility.


• Trains Safety Monitors in security measures and recommends changes in procedures/equipment to the Manager of Building Operations.


• Other duties as assigned.

ADMINISTRATIVE RESPONSIBILITIES:

• Conduct daily audit of both the Safety Monitor's Desk Log, and the Supervisor's Desk Log for accuracy and content.


• Prepares/conducts Employee Appraisal Evaluations in a timely and thorough manner.


• Prepares and audits Incident/Accident Reports.


• Maintain and schedule vans daily usage.


• Completes end of shift reports and emails report to Manager of Operations, the Program Director and DSS/Asst. Director.


• Completes end of shift reports and emails report to Manager of Operations, the Program Director and DSS/Asst. Director.


• Oversee and supervise department staff in the utilization of the DHS Client Assistance and Re-housing System (CARES) System regarding Intake Check-In, Incident Reports, and Facility Bed Management.

 MINIMUM QUALIFICATIONS:

• Must possess Security license.


• Must possess an F80.


• Must possess current CPR certification.


• NYS Driver's license required.


• Two (2) years of Supervisory experience in commercial/residential security or law enforcement, or Five (5) years' experience as a Private/Personal Security Officer.


• Must gave good communication skills, experience working with women and children.


• Exhibit superior professionalism at all times, even when under pressure or experiencing challenges with the clients.


• Must successfully complete background investigation.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement- Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.