Director of Housing Placement

General Purpose Of The Job

Reporting to the AVP of Special Projects, the Director of Housing Placement provides leadership and direction to the Housing team to ensure the team can sustain the mission and vision of the organization by achieving organizational goals; and ensuring CRF’s transitional housing programs exceed DHS assigned housing targets and meet legal, regulatory and contractual obligations. Broadens the organizations available vacant housing units by cultivating and establishing new landlord /broker relationships and strengthen existing landlord and broker relationships.

Essential Duties And Responsibilities

• Hires, orients, trains and manages the housing team across the CRF portfolio. Provides on-going performance feedback and reviews according to organizational policies.
• Monitors the work of the housing team, sets performance targets and priorities, delegates tasks, and sets deadlines.
• Collaborates with the Program Director and Human Resources in addressing performance issues.
• Collaborate with the Program Directors in monitoring the program’s established housing targets and placements; develop strategies to address program specific barriers in meeting their housing targets.
• Identifies and cultivates new landlord and broker relationships to ensure expansion of available housing units.
• Reviews existing landlord and broker listings to assess effectiveness of relationship and address any barriers which impact our ability to access available housing units.
• Assists housing team by identifying and providing leads to available housing units.
• Conducts random audits of NYC’s CAPS, Current, Homes and CARES electronic system to ensure the housing team meets DHS and CRF compliance standards in the completion and submission of required documentation.
• Conducts random audits of the client charts and DHS CARES to ensure the Housing plans and housing notes are current and reflect the delivery of quality services.
• Assesses processes, systems and reports to identify deficiencies in the monitoring and tracking of client’s progress in obtaining permanent housing; develops and implements changes to reduce the client’s length of stay in shelter and improve the quality or housing placements.
• Utilizes CRF’s data and DHS reports to monitor CRF’s overall performance and develop strategies to improve the quality and quantity of housing placements across CRF’s portfolio.
  
  

Secondary Responsibilities

• Liaise with DHS Rehousing Support Division and HPD to advocate and resolve issues impacting on our client’s ability to obtain permanent housing.
• Establish and maintain a schedule for housing workshops across the CRF portfolio. Will co-lead housing workshops with the Housing Coordinator or Housing Specialist.
• Foster effective communication with other staff within the interdisciplinary context, participates as an active member of the homeless services team and contributes to staff meetings.
• Participate in meetings, training and organizational events.
• Comply and promote compliance will all organizational policies helping to strengthen and maintain ethical organizational culture.
  
  

Position Parameters [other measurable factors]:

• Decision-making responsibilities:
• May be required to make decisions challenging decisions that could impact the program operations. Ability to influence key and operational management through well-articulated strategies.
• Problem solving responsibility:
• Exercise a high level of creativity and the ability to think analytically to effectively solve problems with limited information at hand.
• Working relationships and contacts:
• Foster positive relationships with internal contacts which will include interactions with senior leaders, management, employees within other departments, and direct reports.
• Fosters positive working relationships with regulatory and funding agencies, landlords, community partners and leaders.
• Impact/importance of function:
• Accountable for service delivery for client satisfaction and to increase positive productivity between the organization and the client and to ensure clients are moving into permanent housing expeditiously.
• Accountable for the development of systems and processes and expanding housing resources available to CRF clients.
  
  

Position Requirements And Minimum Qualifications

• Licenses, certifications, degrees, and job-related knowledge :
  
  

i. Master’s degree is preferred from and accredited college in an appropriate human or social service field and at least 4 yeas work experience in a non-profit upper-management position. Or a BA required from an accredited college in an appropriate human or social service field and at least 6 years’ experience in a non-profit upper management position

i. Experience in program development and management, assessment and evaluation, and compliance management within the homeless industry in NYC.

ii. Experience in working in the low-income and supportive housing market in NYC.

• Job-related skills, including language, mathematical, and reasoning (analytical) skills:
  
  

i. Knowledge of office systems; MS-Office preferred. Process Improvement, analyzing information, Strategic Planning, Verbal Communication, Emphasizing Excellence, Attention to detail and dealing with multi-site organizational issues.

ii. Knowledge of NYC electronic systems for client assessment to determine eligibility for housing programs; submission of supportive housing applications and client information and documents for subsidized housing (i.e., CAPS, Current, Homes, CARES).

iii. Knowledge of NYC housing subsidy programs; HPD and NYCHA requirements.

• Intellectual, creative, and/or communication abilities:
  
  

i. Excellent written and oral communication, and organizational skills.

ii. Must have incredible initiative, the ability to work well under pressure, and ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.

iii. Must have ability to develop strong teams who can develop collaborative working relationships and function within the interdisciplinary team.

• Other Requirements [including physical demands]:
  
  

i. Contributes to the overall success of the organization by performing all other duties and responsibilities as assigned by supervisor or designee, and being able to pivot with ever-changing priorities and newly added job-related responsibilities that arise based on business changes, needs, and demands.

ii. May be required to work long hours and a varied schedule.

iii. Traveling throughout various locations in the NYC area.

iv. Lifting and moving objects weighing up to 30 pounds several times per week.

v. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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