Family Outreach Specialist

Position: Family Outreach Specialist

Location: In-Office | The Children’s Organ Transplant Association (COTA)

Overview

The Children’s Organ Transplant Association (COTA) is seeking a detail-oriented and organized Family Outreach Specialist to serve as the initial point of contact for families seeking information about COTA and its services, providing compassionate assistance throughout the onboarding process. This is a full-time non-exempt position in our Bloomington, Indiana, office.

Key Responsibilities:

• Facilitate the intake process for new patients, including conducting initial contact calls and providing follow-up communication to families and potential volunteers.
• Guide and assist new families as they navigate COTA’s services, establish patient records and ensure our families experience a seamless onboarding experience.
• Process patient agreements and oversee the distribution of Family Services welcome packets.
• Maintain the accuracy of the First Contacts Database by ensuring accurate and timely data entry.

Essential Skills:

• Exceptional listening skills with the ability to discern critical information to understand and address the nuanced needs of families going through challenging times.
• Flexibility and willingness to adapt and adjust to diverse situations.
• Strong sense of compassion and empathy in interactions with transplant families with a dedication to creating and nurturing a supportive environment.
• Willingness to collaborate with a diverse team and foster a culture of compassion, empathy and inclusivity.

Qualifications:

• High school diploma or GED required.
• Associate or bachelor’s degree preferred (or equivalent work experience).
• 3 years’ experience in customer support or client relations with proven ability to effectively address diverse needs and manage sensitive and stressful situations.
• Proficiency in Microsoft Office Suite.
• Excellent communication skills, both verbal and written, with the ability to interact with families and stakeholders in a compassionate and empathetic manner. Extensive telephone work required.

About COTA:

COTA is a national, nonprofit 501(c)(3) organization that has supported families with transplant-related expenses for over 40 years. Our mission is to ensure that every child in need of a life-saving transplant receives the care they need, regardless of their family’s financial situation.

Job Type: Full-time

Pay: $41,600.00 - $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• complex client or customer relations: 3 years (Required)

Ability to Commute:

• Bloomington, IN 47403 (Required)

Ability to Relocate:

• Bloomington, IN 47403: Relocate before starting work (Required)

Work Location: In person

Salary : $41,600 - $44,000