Level 1 Licensing Supervisor

MISSION STATEMENT

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

GENERAL PURPOSE OF JOB

The purpose of this job is to manage the daily operations of the Level 1 Specialist unit which focuses on increasing the number of Level 1 licensed foster homes by identifying, training, assessing, and maintaining placements with relatives and non-relatives through coordination of Level 1 licensing process and provision of support services. This position supervises Level 1 Licensing Specialists and Guardianship Assistance Program (GAP) staff; and coordinates service delivery to ensure that client needs, program goals, and contract objectives are effectively met. This professional will ensure Level 1 Specialists assist case managers help children maintain family connections by helping link relatives and non-relatives to services in the community, both formal (community providers) and informal (family, friends, neighbors, church, school, etc.) resources to strengthen the family connection while ensuring the safety of the children.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assign Home Studies and Level 1 Licensing related duties to staff.
• Ensure Home Studies and Licensing, Re-Licensing and GAP packets are completed in a timely manner.
• Foster relationships between family members, partners, community members, and the education system. Identify and understand what resources are available to build and maintain effective working relationships within a network of systems. Ability to network with, educate and involve community stakeholders. Assist case managers to ensure relatives and non-relatives access services timely.
• Review completed Licensing, Re-Licensing and GAP packets with Specialists to ensure staff completes all documentation and reports in a professional and timely manner.
• Review GAP process with case managers, and provide consultation/direction to assure appropriateness, clarity, quality and thoroughness.
• Review and monitor files for both internal and external quality assurance standards.
• Supervise staff including regular individual and group staff meetings and case consultation.
• Provide support to Level 1 Specialist staff dealing with crisis management; provide on-going assistance in coordinating services for clients.
• Provide guidance to Level 1 Specialists by coaching, motivating, training, and providing other staff development activities, and develop training and staff development plans with each staff member.
• Assist with the identification of staff training needs; provide and/or arrange training for new and existing staff on a regular basis.
• Ensure service delivery complies with contractual requirements.
• Prepare and conduct staff performance evaluations, including progressive discipline when appropriate.
• Maintain and generate necessary reports and paperwork in a timely manner.
• Participate in the quality improvement process.
• Participate in staffing’s and meetings with other supervisors, administrators, and outside agencies.
• Collect, analyze and report data in area of supervision.
• Treat all clients, co-workers and colleagues with courtesy, respect, and dignity.
• Adhere to safety standards in the workplace.
• Advise supervisor of significant events and pertinent issues.
• Conduct oneself in a professional manner at all times.
• Other duties may be assigned as special projects may be requested

WORKING HOURS

CNHC’s believes in work life balance for all employees. This is an in-office position, Monday-Friday from 8:00am to 5:00pm averaging forty (40) hours per week. Working hours may vary based on business needs.

TRAINING

All Certified Child Welfare Professionals must complete twenty (20) hours of pertinent in-service training on an annual basis.

SUPERVISORY RESPONSIBILITIES

This position is responsible for providing direct supervision of the Level 1 Licensing Specialist staff.

EDUCATION AND EXPERIENCE

• Bachelor’s degree from an accredited college or university in Human Services or other related field; and
• A minimum of two (2) years of child welfare related experience; and
• Current Child Welfare Certification or eligibility upon hire; and
• Prior supervisory experience preferred
• Ability to establish and maintain positive working relationships is also a must.

OTHER QUALIFICATIONS

• Must have knowledge of child welfare processes and rules and be able to use Florida Safe Families Network on-line data.
• Ability to work as a team member
• Excellent organizational, communication and computer skills
• Ability to work flexible hours
• Sensitivity to the cultural and socioeconomic characteristics of the agency’s staff and clients
• Adherence to professional ethics
• Ability to observe and assess staff’s abilities in interacting appropriately and effectively with families, children, community resources, service providers, and other professionals.
• Ability to assess Level 1 Search Specialist’s performance and develop performance improvement plans.
• Ability to conduct thorough Home Study staffings and other meetings.

SKILLS AND ABILITIES

Must be able to operate standard modern office machinery, including fax, telephone, calculator, computer, scanner, printer, and copier. Must be competent with Microsoft Office Suite programs, including Word, Excel, and Outlook. Must be competent with basic e-mail protocol and procedures including sending, receiving, replying, attachments, and meeting scheduling; excellent written and oral communication skill. Must abide by the highest standards of confidentiality.

PRE-EMPLOYMENT REQUIREMENTS

CERTIFICATES, LICENSE, REGISTRATIONS, BACKGROUNDS, DRUG SCREENS, ETC.

• Valid driver’s license required, with proof of insurance
• Child Welfare Certification is required for this position.
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
• Annual Tuberculosis testing is a requirement
• Drug Screening upon hire
• Children’s Network participates in E-Verify

OTHER REQUIREMENTS

LANGUAGE SKILLS

Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top managers, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands of this position are generally moderate. The role may require extended periods of sitting, standing, and using a computer. Occasional lifting of office supplies, files, or materials up to 25 pounds may be required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential job functions.

WORK ENVIRONMENT

This is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

ADA: Children’s Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO: Children’s Network of Hillsborough, LLC does not discriminate on the basis of race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Children’s Network of Hillsborough, LLC is a Drug-Free Workplace.