Welcome Desk Representative - Full time

Kids Are Our Everything.

Department

Pay Range

About the Role:

Responsible for providing comprehensive information services and assistance to patients, parents and visitors who access the Hospital directly. Assist in providing work direction to Volunteer staff at Welcome Desk.

What You'll Bring:

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
At least 2 to 3 years of related experience in customer service. (Required)
1 year experience in a hospital industry or comparable experience in a hospital volunteer services program. (Preferred)

Required Skills/Knowledge
Must possess the ability to resolve problems and respond to complaints in a positive, productive manner.
Must be able to work amid constant distraction and deal courteously and effectively with several requests simultaneously.
Ability to speak Spanish desirable.

Functional Accountabilities
Customer Service

• Act as a liaison between patients, parents, staff, volunteers, visitors and the hospital.

• Demonstrate, as a high priority, to place and serve internal and external customers in a timely, courteous manner.

• Follow up until needs of the customer are met.

• Process and record cab requests; communicate with staff and family in regard to the timeliness of cabs.

• Interpret hospital policies and procedures to volunteers, staff and visitors with respect and consideration.

• Create and maintain an atmosphere of warmth, personal interest and positive concern as well as a calm environment in the atrium.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.

• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.

• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.

• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.

• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:

• Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.

• Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.

• Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.

• Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.

Salary : $18 - $29