Coordinator Volunteer Services - PRN (as needed)

Children's National is seeking an innovative change-agent in the Volunteer Services department to coordinate the supervision, recruitment and retention efforts of our organization-wide volunteer services initiative. The Coordinator Volunteer Service will be responsible to recruit, orient, train and manage Children's National volunteers. Will foster community support, oversee donations, and coordinate hospital tours, patient activities and special events. Will be responsible to ensure compliance with all Joint Commission standards and Children's National policies, and certify volunteer database is kept up-to-date and remain an effective tool for ongoing communication and statistics for annual report. The Coordinator Volunteer Services will be responsible to implement strategic plan through management of operations of department/ service area; troubleshoot operational issues and develop action plans to resolve. Will work with Manager to develop, implement and evaluate weekend services, programs, policies and procedures, and performance standards to achieve departmental goals. Minimum Education Bachelor's Degree Business Administration, Human Resources, Psychology, Public Administration or related field (Required) Minimum Work Experience 3 years related and progressive experience, preferably in a health care environment or volunteer management (Required) 2 years Supervisory experience (Required) Required Skills/Knowledge Demonstrate placing a high priority on serving volunteers in a timely and courteous manner. Advanced knowledge of Microsoft office. Spanish speaking preferred. Excellent communication, problem-solving, training facilitation, customer service, presentation and organizational skills required. Ability to comfortably work with internal and external customers from diverse social, cultural and educational backgrounds. Demonstrated project management, coaching and coordination skills. Ability to identify and work collaboratively with diverse teams. Ability to listen, be empathetic, motivate and follow-through, be tenacious, and be eager to seize challenges and resolve issues. Flexibility and ability to work on weekends and off-hour shifts. Functional Accountabilities Administrative Support

• Plan and facilitate annual award ceremony to recognize individual volunteer accomplishments.

• Maintain office supplies, equipment and reference manuals.

• Responsible to ensure volunteer database is kept up-to-date and remain as an effective tool for ongoing communication and statistics for annual report.

• Act as back-up when volunteer staff are on leave.

Volunteer Retention

• Work collaboratively with volunteers to find solutions to increase volunteer satisfaction and commitment.

• Design a volunteer satisfaction survey; ensure suggestions are implemented.

• Work with volunteers to create volunteer-run group events and activities.

• Develop and maintain effective working relationships between staff, volunteers.

• Communicate needs of volunteers to staff and the need of unit to volunteers.

Oversee Volunteer Services

• Oversee Volunteer recruitment efforts within the community; respond to requests to volunteer on a timely manner; recruit volunteers to meet the needs of clinics, units and extended campuses.

• Design, facilitate and implement changes in volunteer training course; set annual calendar for training, and confirm education programs.

• Ensure volunteer competencies in universal pre-cautions, safety and age specific competencies.

• Ensure volunteer compliance with mandatory annual medical requirements and Joint Commission requirements.

• Develop and facilitate effective working relationship between staff and volunteers; take a leadership role to monitor , evaluate and document individual volunteer performance.

• Implement strategic plan through management of operations of department/ service area; troubleshoots operational issues and develops action plans to resolve.

• Work with Manager to develop, implement and evaluate services, programs, policies and procedures, and performance standards to achieve departmental goals.

Community Support, Events and Hospital Tours

• Organize Hospital tours; act as representation for advocacy care.

• Provide statistics for annual report.

• Work with community partners to provide entertainment-based activities for patients.

• Work with community partners to help solicit donations to Dr. Bear ’s Closet.

• Ensure thank you notes are issued to community partners and donors within 2 weeks of donation and/or event.

• Oversee the T our program and supervise tour guides.

Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance