State-Tested Nursing Assistant - CMC

Company Overview:
Children's Medical Center, Inc. is dedicated to providing high-quality healthcare for infants, children, and adolescents in the Middletown area. Children's Medical Center, Inc. is a division of CareCloud Practice Management a subsidiary of CareCloud Inc.

Job Summary:
The Pediatric STNA/Receptionist provides patient care support and administrative assistance in a pediatric medical office, ensuring efficient operations and a welcoming experience for patients and families.

Front Office Responsibilities

• Greet patients and families professionally and compassionately.
• Answer calls, route messages, and schedule, confirm, or reschedule appointments.
• Check patients in and out; verify demographics and insurance information.
• Collect copayments and applicable balances.
• Maintain accurate electronic medical records.
• Assist with forms, referrals, and medical records requests.
• Maintain a clean, organized reception area and protect patient confidentiality.

Clinical / STNA Responsibilities

• Assist licensed clinical staff with patient care within training, competency, applicable law, and office policy.
• Obtain and document vital signs, height, and weight when trained and authorized.
• Escort patients to examination rooms and assist with exam preparation.
• Clean and restock examination rooms and supplies.
• Report patient concerns or changes in condition promptly to licensed clinical staff.
• Follow infection prevention, hand hygiene, and OSHA safety protocols.

Patient Service and Teamwork

• Communicate respectfully with children, families, providers, and coworkers.
• Address patient concerns professionally and escalate issues appropriately.
• Prioritize duties in a busy office and assist both clinical and administrative teams as needed.
• Daily Cleaning of Exam rooms and Trash pick up

Education, Experience, Qualifications and Abilities:

• Ohio STNA certification preferred or required depending on office needs.
• Pediatric or medical office experience preferred
• CPR / BLS certification preferred
• Familiarity with electronic medical records and medical terminology preferred.
• Strong communication, organization, computer, and telephone skills.
• Dependable attendance, punctuality, professionalism, and teamwork.
• Ability to work well in a fast-paced, patient-facing environment while maintaining a professional high quality of work
• Maintain confidentiality, follow office policies, complete tasks accurately, support coworkers, and perform other appropriate duties as assigned.

Physical Requirements:

• This job requires extensive sitting, standing, bending, lifting, walking and typing; safely assist patients and handle supplies in accordance with office policies.

Supervisory Responsibilities:

• None

Work Environment:

• The noise level of the work environment is usually moderate.

EEO Statement: CareCloud is committed to equal employment opportunity for all qualified individuals. We are committed to complying with all federal, state, and local laws providing equal employment opportunities,and all other employment laws and regulations. CareCloud prohibits discrimination against employees and applicants because of race, religion, color, gender (including gender or sexual identity or expression), age, national origin, ancestry, marital status, sexual orientation, physical or mental disability, medical condition including genetic characteristics, genetic information, veteran status, or other characteristics protected by applicable law.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.

ADA Statement: CareCloud is fully compliant with the ADA and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions under the guidance of the ADA.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that you may be asked by your managers to perform other duties.

Benefits:
CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners).

• Healthcare – A choice of medical plans designed to meet your individual needs
• Dental & Vision
• 401(K)
• Flexible spending accounts (health & dependent care)
• Company-paid life insurance (accidental and supplemental coverage at low cost)
• Company-paid Short and Long term disability
• Voluntary benefits
• Flexible PTO and Paid Holidays