Medical Receptionist - Middletown, OH

Company Overview:
Children's Medical Center, Inc. is dedicated to providing high-quality healthcare for infants, children, and adolescents in the Middletown area. Children's Medical Center, Inc. is a division of CareCloud Practice Management a subsidiary of CareCloud Inc.

Job Summary:
The receptionist position for Children's Medical Center, Inc. is responsible for providing efficient office support, teamwork and outstanding customer service by receiving patients and visitors, determining their needs and directing them accordingly. Duties include but are not limited to answering phones, scheduling appointments, verifying patient information, receiving payment and issuing receipts, pulling and prepping medical charts, faxing and filing. Must maintain compliance, patient privacy and environmental safety. Performs other clerical administrative tasks as assigned.

Essential Duties and Responsibilities

• Perform the following functions on a rotational basis: check in, check out, schedule and runner.
• Ensure patient satisfaction by patients, families and visitors by greeting in a warm and welcoming way.
• Ensure registration form is complete and up to date, updating patient accounts when needed.
• Pull and prep charts.
• Distribute all incoming faxes; pull charts to attach any reports, results or correspondence.
• Answer phone calls.
• Balancing out at end of day.
• Arrange servicing for front office equipment.
• Arrange for the destruction of PHI.
• Assist other personnel in times of high volume.
• Maintain HIPAA compliance.
• Willing participant in a team environment.
• Work well independently.
• Maintain positive working relationships with co-workers.
• Attend staff meetings.
• Arrive to work at scheduled time.
• Must rotate late night hours with other front office personnel.
• Must rotate Saturday hours with other front office personnel (8:00am-12:30pm).

Back Office Duties:
Basic knowledge of medical terminology is preferred. Basic computer and keyboarding skills required, EHR experience preferred. Exceptional skills in customer service, organization, prioritization, attention to detail. Qualified candidates will have multitasking skills, a strong customer focus, a high degree of professionalism and team mindedness. This job requires extensive sitting, standing, bending, lifting, walking and typing.

Supervisory Responsibilities: Does not supervise any other employees. Employee will report to the Practice Manager and or Physicians.

Education and Experience:

• High school diploma required.
• Two to three years experience in a medical office or healthcare facility preferred.
• Must be customer-focused and possess strong oral communication and telephone skills.
• Ability to work well in a fast paced environment while maintaining quality of work.
• Must be willing to work an 9:30 a.m. to 6:30 p.m. position, Monday through Friday, with some flexibility. Saturday rotations a must.

Equipment Used:

• Office equipment such as printer, copier, fax,etc.

Interaction:
Individual may interact with patients, medical staff and the general public. May expect exposure to communicable diseases, toxic substance, and medicinal preparations. May require individuals to work inoutside elements to provide patient care due to business needs.

EEO Statement: CareCloud is committed to equal employment opportunity for all qualified individuals. We are committed to complying with all federal, state, and local laws providing equal employment opportunities,and all other employment laws and regulations. CareCloud prohibits discrimination against employees and applicants because of race, religion, color, gender (including gender or sexual identity or expression), age, national origin, ancestry, marital status, sexual orientation, physical or mental disability, medical condition including genetic characteristics, genetic information, veteran status, or other characteristics protected by applicable law.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.

ADA Statement: CareCloud is fully compliant with the ADA and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions under the guidance of the ADA.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that you may be asked by your managers to perform other duties.

Benefits:
CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners).

• Healthcare – A choice of medical plans designed to meet your individual needs
• Dental & Vision
• 401(K)
• Flexible spending accounts (health & dependent care)
• Company-paid life insurance (accidental and supplemental coverage at low cost)
• Company-paid Short and Long term disability
• Voluntary benefits
• Flexible PTO and Paid Holidays