Administration Assistant/Enrollment

Key Responsibilities

• Greet families and visitors with a friendly, professional attitude.
• Answer phones with a pleasant, welcoming voice and assist with inquiries.
• Schedule and coordinate tours for prospective families.
• Follow up with families after tours and assist throughout the enrollment process.
• Build and maintain positive relationships with current and prospective families.
• Maintain accurate, organized, and up-to-date children's files and enrollment records.
• Learn and utilize our enrollment system (IKS) and daily management platform (Procare).
• Process tuition payments and assist with account-related questions.
• Assist with planning and coordinating school events, celebrations, and family activities.
• Provide general administrative support to the leadership team.
• Occasionally assist in classrooms to maintain required child-to-staff ratios when needed.

Required Qualifications

• High school diploma or equivalent.
• Ability to successfully pass a background check.
• Friendly, outgoing personality with excellent customer service skills.
• Pleasant, professional phone voice and strong communication skills.
• Excellent organizational skills and attention to detail.
• Patient, dependable, and able to multitask in a busy environment.
• Willingness to learn new systems, procedures, and technology.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Positive attitude and willingness to work as part of a team.

Preferred Qualifications

• Previous childcare or early childhood education experience is a plus.
• Experience in customer service, office administration, or enrollment is preferred.
• Familiarity with Procare or other childcare management systems is a bonus.

What We're Looking For

We are looking for someone who can be a welcoming face and friendly voice for our school. The ideal candidate takes initiative, stays organized, follows through on tasks, and genuinely enjoys building relationships with children, parents, and coworkers.

At Children's Lighthouse of Hoover, our families are at the heart of everything we do. We want someone who will help make every family feel valued, supported, and excited to be part of our Lighthouse community!