What are the responsibilities and job description for the Patient Registration Technician - ENT Norfolk position at Children's Hospital of The King's Daughters?
Summary
- This role is based at Ear, Nose, and Throat at our Norfolk Main Hospital location, with some ability to travel. The schedule is 8.5-hour shifts with a 30 min break taken out, Monday-Friday with availability required between the hours of 07:45 AM to 4:45 PM. Must have willingness to still travel to CHKD ENT locations in Chesapeake, Virginia Beach, and Newport News on rare occasion.
- GENERAL SUMMARY
- The Patient Registration Technician greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to Manager/Supervisor.
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Renders exceptional customer service to parents, patients, visitors and co-workers.
- Serves as patient liaison for healthcare services.
- Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
- May perform charge entry and charge batching processes as necessary.
- Provides clerical and secretarial support.
- Performs other duties as assigned.
- LICENSES AND/OR CERTIFICATIONS
- None required.
- MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent.
- 2-3 years related work experience preferred.
- Ability to relate well with the public.
- Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
- Ability to sort and file materials correctly by alphabetical or numeric systems.
- Knowledge of computer data entry processes required.
- General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.
- WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
- PHYSICAL REQUIREMENTS
- Click here to view physical requirements.