Revenue Cycle Business Analyst

SHIFT:

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

In this role you will drive end-to-end revenue cycle excellence through strategic workflow process oversight of Patient Financial Services, Data Literacy, Coding, Scheduling, and Registration operations—leveraging deep expertise in Epic revenue cycle modules, Solventum 360, CDI, CAC, and OnBase imaging and ROI workflows.

A Business Analyst Principal is a senior level position in the Business Analyst job family. A person in this position works with a team of analysts to provide tier two support for their customers and may perform advanced system configuration changes and maintenance to support the lifecycle of the application. Recommends, develops and implements effective/strategic business solutions through research and analysis of data and business processes. Required to mentor other staff and lead teams. Subject Matter Expert in their domain.

This department works approximately 80% remotely, 20% on site in our Philadelphia office on an as-needed basis.

What you will do

• Performs routine operational support, maintenance and system configuration as defined in departmental operating procedures.
• Identifies, analyzes and resolves data and complex workflow solutions and issues of intermediate complexity. Demonstrates ability to diagnose and resolve business issues and to recommend areas for process improvement or innovation.
• Adept at working on multiple concurrent projects with nominal supervision, capable of educating, coaching, and overseeing the activities of less experienced staff and other team members.
• Attends specific client-based meetings and directs the communication of client needs to the appropriate support/service groups.
• Works directly with and provides oversight to clients, internal and external, to elicit, analyze and document business and functional requirements through requirements workshops, interviews or meeting sessions with Project Sponsors, SMEs and other Stakeholders to diagnose and resolve complex technical, management, and business issues. Identify and document business and technical requirements using standard templates
• Participates in the development, validation and execution of comprehensive test plans.
• Monitors effectiveness of current business practices and identifies areas for improvement/innovation. Has exceptional skills and expertise of business processes, and DTS systems. Is an expert on business unit operations and business need for DTS solutions
• Performs 24/7 on call support if applicable.
• Exhibits strong facilitation and communication skills and interacts with all hospital medical, technical and business personnel.
• May be required to travel to/from and work in the various CHOP locations, including patient care areas.
• May be required to travel for mandatory certifications.
• May be designated a “Health Care Worker”
• May be required to represent DTS and/or present to various Hospital Clinical and/or Operations committees.

Education Qualifications

• Bachelor's Degree Required
• Bachelor's Degree Computer Science, IS, Business, or Healthcare Preferred

Certifications

• Epic certification Preferred
• Solventum certification Preferred
• OnBase certification Preferred

Experience Qualifications

• At least five (5) years experience working within a healthcare environment and within Information Systems. Required

Preferred Experience

• Full Revenue Cycle Access
• Billing using Epic modules like Cadence, Referrals, Resolute PB and HB, Claims
• Solventum 360 Coding CDI and CAC
• OnBase Document Imaging

Skills and Abilities

• Excellent communication and teamwork skills including conflict resolution
• Advanced critical thinking, problem-solving and troubleshooting skills.
• Proficient skills in Microsoft Office products.
• Ability to facilitate meetings with senior leaders and cross functional groups
• Advanced documentation skills
• Mentoring and teaching of staff
• Demonstrated ability to build relationships and work collaboratively.
• Knowledge of Business Analyst Best practices

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.