Lab Genetic Counseling Assistant

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Laboratory Genetic Counseling Assistant (GCA) will assist the laboratory genetic counselors in administrative tasks such as maintaining databases, scheduling meetings, tracking projects, and reviewing patient information. Additionally, the GCA will provide customer service on behalf of the laboratory by answering phone calls, responding to questions appropriately, and following up on client questions. The GCA will check in and accession samples received for testing, triaging issues related to order clarification and/or patient identification as they are identified. The GCA will help to review patient records and provide a summary of patient demographic and medical history information and follow-up with the patient/client for additional information if necessary. Must be able to meet deadlines, work on several projects at once, and understand all the concepts involved in the work performed. May require some independent judgment.

What You Will Do

• Under the direction of the Genetic Counselors in the laboratory, the Genetic Counselor Assistant’s responsibilities may include:
• Assist genetic counselors with administrative tasks.
• Help to maintain databases of clinical patients or research study participants.
• Review medical records and provide patient summaries for genetic counselors.
• Assist with production of patient and clinician educational and marketing materials.
• Assist with scheduling of laboratory meetings, and update meeting minutes and agendas.
• Screening of patient charts for research project eligibility.
• Contacting patients and families to inform them of research opportunities.
• Consenting patients or families for research studies.
• Maintain call logs of calls made for each research study.
• Assist with sample tracking and work to identify workflow issues as they arise.
• Answer telephones, route and screen callers, take messages and provide routine information to caller promptly and courteously.
• Retrieve messages from voicemail and email and respond or route messages appropriately.
• Coordinate paperwork for clients, collaborators, and patients.
  
  

Education Qualifications

• Bachelor's Degree Medical or Scientific Field Required
• Bachelor's Degree Genetics or Genetic Counseling Preferred
  
  

Experience Qualifications

• At least six (6) months General Healthcare or Laboratory Preferred
  
  

Skills and Abilities

• Excellent phone etiquette.
• Knowledge of Microsoft Office suite
• Ability to handle confidential materials.
• Ability to handle multiple tasks.
• Excellent organizational skills.
• Attention to details.
• Ability to exercise independent judgment.
  
  

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

$20.55 - $25.69 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.