What are the responsibilities and job description for the Patient Access Specialist - Emergency - Part Time / Nights position at Children's Hospital & Medical Center?
Job Description
Schedule : Monday and Wednesday 6p-12a, with 12p-6a on call
At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team-and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
A Brief Overview
Responsible for greeting and checking in all families and other customers in a professional manner, providing exceptional customer service expectations. Must be able to multi-task. Monitors, maintains, and verifies all required patient information with consistency and accuracy. Works with clinical team to ensure a team-based approach to care. Ensures accurate and consistent point of service collections. Ensures a positive interaction in each patient and family encounter. May be expected to work in either the clinic location and / or in the Centralized Scheduling Center.
Essential Functions
- Registers new patients with complete and accurate demographics according to procedure.
- Checks patients in and out. Verifies all patient / family demographic information and enters accurately in the computer at each visit. May need to electronically verify address.
- Provides, collects and accurately documents all required patient paperwork according to procedure.
- Schedules patients accurately using the automated appointment system following office protocols.
- Maintains the daily physician appointment templates at the direction and approval of the office manager and lead receptionist.
- Contacts patients / families with future appointments to confirm appointments and verify demographic and insurance information.
- Verifies patient's insurance eligibility and benefits using established automated process at each visit.
- Initiates the Children's Connect sign up process for all new or inactive patients at the beginning of each visit.
- Responds to Children's Connect appointment messaging within defined timeframes.
- Pulls patient's charts as needed, releases information as needed in accordance with organizational protocols.
- Scans documents into the electronic medical record as directed. Appends the document to the appropriate section of the record following organizational protocol.
- Collects co-pays and balances on past due accounts following organizational protocol.
- Posts payments collected directly into the computer. Completes end-of-day balancing and accurately prepares bank deposit.
- Answers patient / family questions about owed balances and / or refers to Primary Care Physician Billing as appropriate.
- Completes work queues daily to compile missing demographic and insurance information for billing purposes.
- Supports patient care quality initiatives as directed.
- Completes miscellaneous reports and letters as needed.
- Opens and distributes mail in a timely manner.
- Assembles patient packets as directed.
- Pulls and processes all fax transmittals as directed, scans patient reports as directed.
- Prepares and sends hospital charges as directed.
- Performs opening and closing duties as assigned by the office manager or designee.
- Assists in the orientation and training of new employees as requested.
- Facilitates handling of pharmaceutical representatives and vendors in accordance with office policy.
- Monitors hourly and maintains clean, organized clutter-free lobby and clean patient restrooms
Education Qualifications
Experience Qualifications
Skills and Abilities
Licenses and Certifications
Children's is the very best for kids and the very best for your career! At Children's, we put YOU first so together, we can improve the life of every child!
About the Team
Our goal in Patient Access is to provide quality care in patient registration and all of its support processes to patients, providers and payers. This team plays a vital role in making health care visits happen. If you want to use your skills to make sure patients and families have an exceptional first experience with Children's, please apply today. Learn More
