Operations Supervisor

Job Overview

The Operations Supervisor provides supervision to a team of administrative support. The supervisor is responsible for coaching, mentoring, modeling best practices, scheduling, managing Paid Time Off (PTO) and day-to-day performance for direct reports. The supervisor is responsible for monthly audits/scorecards and communicating as appropriate.

This role provides operational oversight and support across Children's Hospital Colorado’s entire network of care, including both medical and behavioral healthservice lines. The position is intended to further develop and strengthen a relatively new leadership function within the Utilization Review department, with aprimary focus on advancing ASC workflows, driving process standardization, supporting team development, and facilitating the continued growth andexpansion of administrative operations across the UR program.

Additional Information

Department Name: Case Management

Job Status: Full time, 40 hours per week.

Shift: Day, 8am to 4:30pm, Hybrid

Duties & Responsibilities

POPULATION SPECIFIC CARE

• No direct patient care.
  
  

Essential Functions

• Recruits, screens and selects applicants for administrative support roles.Educates all staff on job processes.
• Ensures proper training of staff by utilizing the resources available within the team.
• Assigns and manages day-to-day work flow for staff.Manages, mentors, and supports staff on a daily basis.
• Develops clear goals and objectives for performance management and effectively communicates accountability.
• Creates a culture and atmosphere that will lead to a high level of employee engagement.
• Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.
• Provides and utilizes productivity reports for the department to assess performance of entire team.
• Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.).
• Participates in labor cost and financial component decisions related to day-to-day operations.
• Performs Kronos and other relevant time keeping administration.
• Manages day-to-day administrative operations, including staffing.
• Acts as a working supervisor and remains available to provide coverage for administrative/support staff.
• Establishes and maintains partnerships across the hospital with operational, clinical, faculty/provider leadership.
• Establishes team communication norms and staff rounding.Other duties as assigned.
  
  

Minimum Qualifications

• Degrees
• High School diploma or equivalent.
• Experience
• Minimum of two (2) years previous relevant experience in a health care setting.
• Equivalency
• Bachelors’ degree in Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis.
• Preferred Qualifications
• Demonstrated knowledge of healthcare authorization, utilization review, and payer approval processes.
• Experience working directly with commercial and government healthcare insurance companies, including navigation of payer portals from a hospital/facilityperspective.
• Previous leadership, supervisory, or management experience, including team coordination, mentorship, workflow oversight, or operational support.
• Strong understanding of healthcare revenue cycle processes and the impact of authorizations on reimbursement and patient access.
• Excellent communication and relationship-building skills with internal stakeholders, payers, and interprofessional healthcare teams.
  

Salary Information

Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $61,473.39 to $92,210.08

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.